Ring app not showing video or connecting to my Ring device

If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your device.

If you see pink video from your security camera, try rebooting it from the Ring app.

Things to check

Check if Live View is turned on

  1. Open the Ring app.
  2. Tap menu (≡), then tap Devices.
  3. Tap the Ring device.
  4. Tap Device Settings.
  5. Tap Video Settings.
  6. Go to Live View and toggle on (blue)
  7. Tap menu (≡), then tap Settings.
  8. Tap Modes.
  9. Confirm Live View is toggled on for all (or relevant modes).

Check your mobile device's wifi connection

Take a look at your wifi connection in your mobile device's settings. Are you getting a strong signal? If not, you may need to change or reconnect your wifi network. 

Check the connection between your wifi router and your Ring device

If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. Signal strength is just as important as speed when it comes to transmitting video from your Ring device to your Ring app.  

Check your Ring device's wifi signal strength in the Ring app

  1. Open the Ring app.
  2. Tap the menu (≡), then tap Devices.
  3. Select the Ring device you would like to test.
  4. Tap on Device Health.
  5. On the Device Health screen, look at your Signal Strength (under the Network section). 

Things to try

Make sure your Ring app is up to date and update your mobile device's operating system

Move your router out of the cupboard or from behind the sofa

This is a simple way to improve your connection and overall device performance.

wifinoise_couch.gif wifinoise_closet.gif
Move router out from behind sofa
Move router out of cupboard

 

If possible, try moving your router and Ring device closer together

Try this fix to address potential poor signal strength caused by the distance between the router and your Ring device, the layout of your home, interference from devices like TVs or game consoles, or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.

Reboot your device from the Ring app.

 

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