Understanding video end-to-end encryption (E2EE)

Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices.

Ring already encrypts your videos by default when they are uploaded to the cloud (in transit) and stored on Ring’s servers (at rest). Video E2EE provides an additional, advanced encryption option to give customers even more control over who can view their videos. With video E2EE, only your enrolled mobile device has the special key needed to unlock these videos, designed so no one else can view your videos - not even Ring or Amazon.

The following article will explain video E2EE features.

Learn how to set up video E2EE, click here. 

What is video end-to-end encryption (E2EE)?

Video E2EE is a feature that encrypts the video and audio recordings produced by your compatible enrolled Ring devices. E2EE is designed to encrypt these E2EE videos so that they can only be viewed on enrolled mobile devices.

Can I view video E2EE videos on my Ring app?

Yes. Video E2EE is designed to limit viewing of E2EE videos to enrolled mobile devices. You will be able to review these videos on an enrolled mobile device using the Ring app the way you always have.

Is video E2EE automatically enabled?

No. You will need to opt-in to E2EE through the Ring app. Click here for information on how to opt-in to E2EE.

Why isn’t video E2EE applied automatically?

We currently use video encryption processes, however, video E2EE is an enhanced encryption feature. Turning on the video E2EE feature will automatically disable certain other features of your Ring app with respect to enrolled devices. Every neighbour using Ring products will have to decide for themselves whether using this additional layer of encryption is worth the loss of some app functionality.

What Ring features does video E2EE disable?

Enabling Ring’s video E2EE will disable the following features for enrolled devices:

  • Shared Users will not be able to view your videos.
  • You will not be able to view encrypted videos on Ring.com.
  • You will not be able to use Live View from multiple mobile devices simultaneously.
  • You will not be able to see camera previews on the Dashboard.
  • You will not be able to share videos or links.
  • You will not be able to use the Event Timeline.
  • You will not be able to see Rich Event Notifications.
  • You will not be able to watch Ring videos on Amazon Echo Show, FireTV, or FireTablet.
  • You will not be able to watch encrypted videos on third-party devices.
  • You will not be able to use Alexa Greetings.
  • You will not be able to use Quick Replies.
  • You will not be able to use Bird's Eye View.

If I disable video E2EE after turning it on, do I get those features back?

Yes, although you will need to manually turn on certain features after disabling video E2EE. The following chart will tell you which features will turn on automatically and which ones you’ll need to re-enable manually:

Feature name Is the feature automatically re-enabled after video E2EE is disenrolled? Action
Shared Users No Re-add Shared Users (See Adding Shared Users)
View encrypted videos on Ring.com Yes None
Camera previews on the dashboard Yes None
Shared Video Links Yes None
Event Timeline Yes None
Rich Event Notifications Yes None
Watching Ring Videos on Amazon Echo Show, FireTV, or FireTablet Yes None
Watching encrypted videos on third-party devices  Yes None
Motion Verification
Yes None
Snapshot Capture
Yes None
Bird's Eye View Yes None
Yes None

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