Reboot your Ring Video Doorbell or Security Camera in the Ring app to solve distorted audio and discoloured video.
How to reboot your device in the Ring app
- Open the Ring app
- Tap the menu (☰)
- Tap Devices
- Select the device you want to reboot
- Make sure it's connected to wifi
- Tap Device Health
- Scroll down to Reboot This Device and confirm your selection
- Give your Ring device a few minutes to start up
Other ways to reboot your device
If your Ring device is not connected to wifi:
Reconnect your device to wifi, and reboot in the app.
If your Ring device is offline, you'll see a red icon over your device in the Ring app. Tap that icon and follow instructions and tips to help get your device back online. Then follow the steps above to reboot in the Ring app.
Take the battery out for a few seconds.
Some Ring devices have a Quick Release Battery Pack that you can slide out to temporarily disconnect power to the device. The device will reboot when the battery is reinserted. For Ring devices with an internal battery, briefly press and hold the setup button (you may have to remove unscrew the device from the wall to access the setup button).
Temporarily shut off the power at the consumer unit.
For wired Ring devices, you can turn off the power at the consumer unit, wait a few seconds, then turn it back on. The device will reboot automatically when power is restored.