Helpful Resources

What to Know
  • Confirming your address

    Why do I need to confirm my address? It's important to keep your address information up to date and remove any duplicate addresses, so that you can benefit from: Access to new security features Quick setup of future Ring devices Easy monitoring of multiple properties How do I edit and confirm m...

  • Wifi security protocols for your Ring devices

    Code: P7-02 For your safety, you should make sure your home wifi network is secured with a password before connecting your Ring products to the network. Additionally, for extra security, there are a few different standards your router could be using, depending on its age and manufacturer. WEP, ...

  • Ring app mobile device compatibility

    Learn how to keep your Ring app and mobile device's operating system up-to-date. Update your mobile device to latest operating system Whether you are using Android or Apple, we recommend to update to the latest operating system (OS) on your phone and tablet to better protect your mobile devices a...

  • Privacy features in the Ring app

    Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Creating Pr...

  • Protect your personal data privacy and security

    Your personal data privacy and security is a priority at Ring.  Note: At Ring, we’ll never ask you for information like your account password or entire credit card number.  We do ask you for some information to verify your account when you contact us, so we can be sure you are the account owner. ...

  • Welcome to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

See all 48 articles

How to Use
  • Using Live View

    Live View lets you stream real-time video from your Ring Video Doorbells and Security Cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both account owners and Shared Users can access Live View. With a Ring Protect subscription, you can get video recordings of Live View ...

  • Sound Detection

    If you have a Ring Protect Plus subscription, your Video Doorbell Pro 2 or Floodlight Cam Wired Pro can use Sound Detection in addition to Motion Detection and send app notifications¹ when they detect certain sounds.² The recordings of these events will also appear as entries in your Event Histor...

  • Account verification in Control Centre

    Learn all the ways you can verify your account when signing in to Ring, or when speaking to Customer Support. Get to know account verification With account verification, you can choose how you want to receive your six digit verification code whenever you sign in to the Ring app or your account ...

  • Using Ring Live View widgets

    With Ring Live View widgets, you can access Live View on your Ring Video Doorbells and Security Cameras with just a tap, right from the home screen of your smartphone or tablet. Ring Live View widgets appear as tiles on your home screen, with each widget displaying the name and image of a chosen...

  • Priority Alerts for Video Doorbells and Security Cameras in Do Not Disturb mode (iOS only)

    Priority Alerts is a Ring Protect Plus subscription and iOS only feature that lets you receive Ring Video Doorbell and Security Camera alerts when your mobile device is in Do Not Disturb or Focus mode, and/or to override Alerts Snooze and Motion Schedules. How to set up Priority Alerts Follow the...

  • Adjusting the volume on your Ring devices

    Adjust the volume on your Ring Video Doorbell, Security Cameras, and Chime or Chime Pro to the sound level that’s right for you. How to adjust the volume on your Video Doorbell Tap on the menu (☰). Tap Devices. Tap your Video Doorbell. Tap Device Settings. Tap General Settings. Tap Volume Settin...

See all 46 articles

How to Fix
  • Solving connection issues with your Ring device

    Learn the top reasons why your Ring device may be having wifi connection issues.  Most common causes for connection errors If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor connecti...

  • Ring app mobile browser compatibility

    Learn how to download a compatible mobile browser to use the latest features of the Ring app. Compatible mobile browsers For Android devices: Google Chrome Samsung Firefox (app versions after August 16, 2023) Amazon Silk (Fire tablets only) How to download a supported browser on your Android d...

  • How to fix invalid location coordinates in the Ring app

    In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, you will need to add a valid address for your location. Zero coordinate locations may result in no time zone being defined. How to edit your address in the Ring app It's eas...

  • Changing the phone number on your Ring account

    If you recently changed your phone number, you can update the number associated with your Ring account from Control Centre in the Ring app, or at Ring.com. Receive your verification codes via a different phone number when signing in.To change your phone number in the Ring app: Tap the menu (☰) o...

  • Fix upside-down Ring Stick Up Cam videos

    If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue. Note: Mounting Stick Up Cam incorrectly may ...

  • Helpful DIY solutions for common problems

    Here are some step-by-step solutions you can use now and in the future from the Ring Help Centre.     Wifi, battery and power problems Top articles for Ring Video Doorbells and Security Cameras How to reconnect to wifi or change your wifi network How to check your battery charge percentage in t...

See all 30 articles

Ring & Alexa
  • Syncing your Ring devices with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device. Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Creating a routine with Alexa and your Ring device

    Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device, such as a Video Doorbell or Security Camera, usually triggered by an event such as motion detection. Routines follow a simple formula: when this happens, do that. You can, for example, set A...

  • Ring supported Alexa-enabled devices

    Connecting Ring devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. Certain Ring device features require compatible Alexa-enabl...

  • What to do if your Ring and Alexa features stop working

    If you’ve already enabled the Ring Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your R...

  • Connecting Amazon Alexa-enabled devices with Ring devices

    You can connect your Amazon Echo Hub, Echo Show, Fire TV, or Fire Tablet to your Ring device and use Alexa voice commands to do the following and more: Answer your door (and receive chime notifications on your Alexa-enabled device) Speak to your visitors Get a live view from your Video Doorbell...

  • Getting doorbell press and motion notifications via Alexa Announcements

    Opt to have Alexa announce when someone presses your Ring Video Doorbell or when motion is detected with Alexa Announcements. Announcements are currently supported in the United States, United Kingdom, Canada, Mexico, Germany, France, Italy, and Spain. How to enable Alexa Announcements First, se...

See all 9 articles