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New Zealand customers shopping on Ring.com Australia
As of January 13, 2021, Ring will be folding its New Zealand Ring.com shopping site into Australia's Ring.com shopping site. We invite all of our New Zealand neighbors to continue using Ring.com without interruption. This article answers frequently asked questions concerning this change. Why are ...
How Ring protects your accounts from a third party (non-Ring) data breach
Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...
Ring devices software security updates
Ring Security Cameras, Ring Video Doorbells and Ring Chimes receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites. The security of your device is a top priority. Your Ring Security Camera, Ring Video Doorbell and Rin...
Generating a verification code for Customer Support
Learn how to generate a code to verify your identity when speaking to our Customer Support team. Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent comes on the line. To veri...
See Helpful DIY Troubleshooting Get help now Hours: 24/7 Hours: 24/7 Call Us To call us, find your country in the list below. United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81* Baha...
Keeping your Ring account secure
Learn tips to help keep your Ring account secure. Ring account security tips Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays sec...
Can I cancel my order/change a delivery address? Call Customer Support within 45 minutes of placing your order to cancel it or change the delivery address. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. You will have to ...
Deactivating a Ring Video Doorbell or Security Camera
Important: Make sure your Ring app is updated to the latest version and follow the instructions at the bottom of this page to see if the deactivate feature is available to you. Please read all of the instructions BEFORE deactivating your device to prevent losing access to controls in the Ring app...
Take over or change ownership of a Ring device
Learn how to set up a Ring device that currently appears to be registered to someone else. ImportantCancelling a Ring Protect plan, physically uninstalling a device, or deleting the Ring app does not release ownership. Ring devices must be removed in the Ring app. You cannot remove a device...
Signing back in to the Ring app
Learn how to sign back in to Ring and more troubleshooting tips. Signing back in to your Ring account If you were recently logged out of Ring, here is how to sign back in. Open the Ring app, or log in to your account at Ring.com. Tap Log In. Enter your Ring account email and password. Retrieve y...
Linking your Ring and Amazon accounts
Learn how to link your Ring account to your Amazon account and unlock the Ring Alexa Skill. Note: Only one Ring account can be linked to an Amazon account at a time. Link your Ring account to your Amazon account Open the Ring app. Tap menu (☰). Tap Control Centre. Scroll down and tap Amazon Acco...