How to Use
  • Using Live View

    Live View lets you stream real-time video from your Ring Video Doorbells and Security Cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both account owners and Shared Users can access Live View. With a Ring Protect subscription, you can get video recordings of Live View ...

  • Sound Detection

    If you have a Ring Protect Plus subscription, your Video Doorbell Pro 2 or Floodlight Cam Wired Pro can use Sound Detection in addition to Motion Detection and send app notifications¹ when they detect certain sounds.² The recordings of these events will also appear as entries in your Event Histor...

  • Account verification in Control Centre

    Learn all the ways you can verify your account when signing in to Ring, or when speaking to Customer Support. Get to know account verification With account verification, you can choose how you want to receive your six digit verification code whenever you sign in to the Ring app or your account ...

  • Using Ring Live View widgets

    With Ring Live View widgets, you can access Live View on your Ring Video Doorbells and Security Cameras with just a tap, right from the home screen of your smartphone or tablet. Ring Live View widgets appear as tiles on your home screen, with each widget displaying the name and image of a chosen...

  • Priority Alerts for Video Doorbells and Security Cameras in Do Not Disturb mode (iOS only)

    Priority Alerts is a Ring Protect Plus subscription and iOS only feature that lets you receive Ring Video Doorbell and Security Camera alerts when your mobile device is in Do Not Disturb or Focus mode, and/or to override Alerts Snooze and Motion Schedules. How to set up Priority Alerts Follow the...

  • Adjusting the volume on your Ring devices

    Adjust the volume on your Ring Video Doorbell, Security Cameras, and Chime or Chime Pro to the sound level that’s right for you. How to adjust the volume on your Video Doorbell Tap on the menu (☰). Tap Devices. Tap your Video Doorbell. Tap Device Settings. Tap General Settings. Tap Volume Settin...

  • Setting audio alerts on Chime and Chime Pro

    Get notified via your Chime or Chime Pro when events happen on Ring devices at the same location. Chime Alerts are only available for devices at the same location.Previously, Chime and Chime Pro devices could play sounds across multiple Ring device addresses. We've since improved this feature to ...

  • How to use Bird's Eye Zones

    Bird's Eye Zones allows you to create customised aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts – so you can get notified about activity in your front garden, not the pavement. A motion event is only triggered if your radar...

  • Rebooting your Ring Video Doorbell or Security Camera

    Reboot your Ring Video Doorbell or Security Camera in the Ring app to solve distorted audio and discoloured video. How to reboot your device in the Ring app Note: To reboot your Ring device in the Ring app, it must be connected to wifi. Open the Ring app Tap the menu (☰) Tap Devices Select th...

  • How to use Dark Mode in the Ring app

    Reduce eye strain, improve readability and extend the battery life of your mobile device by turning on Dark Mode in the Ring app. Important:Update to the latest version of Ring app and your mobile device's operating system to start using Dark Mode. How to set up Dark Mode in the Ring app 1. Tap t...

  • How to get Package Alerts

    Package Alerts are available on select Ring video doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect subscription and one of the following devices: Video Doorbell (2nd Generation) Video Doorbell 2 V...

  • Turning on push notifications for Ring.com

    Get informed about events happening on your property with push notifications delivered to your computer desktop. You can receive push notifications when you’re logged into your Ring account as part of your Ring Protect subscription. Without a subscription, you will not receive them. Push notifica...

  • Device still registered to its owner error during setup

    Fix issues with devices that receive a “Device Registered to Someone Else” message during setup to bring reliable security coverage to your home. The primary reason why a message saying your new Ring device might be registered to another owner is that at some point, another person started the set...

  • Getting a verification code to your new mobile phone number

    Learn how to enroll your new phone number to receive verification codes when you sign in to Ring. Get to know account verification In Control Centre, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require ...

  • Using an authenticator app to sign in to Ring

    Learn how to enrol a device with an authenticator app to get your verification codes whenever you sign in to Ring. Having trouble signing in a new device?Open the authenticator app on the personal device you originally enrolled in your Ring account. You can only use this device to generate ...

  • Getting your verification code

    Learn how you may be able to get your verification code from a device you've used in the past 30 days, and other ways to sign in. Quick Tip: Check text messages on other devices.You may be receiving your verification codes on an older phone or tablet, or your laptop may also be receiving te...

  • Check and update your Ring account information

    You can check and change your name, phone number, email address and password on your Ring account from the Control Centre in the Ring app, or on Ring.com. Do not share your password with anyone.No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password....

  • Quick Replies

    Quick Replies is a Video Doorbell feature, similar to an answering machine for your door. Quick Replies is not available for the Ring Video Doorbell (1st Generation). You can now link Alexa Greetings or Quick Replies with Modes providing that you have a device that supports Alexa Greetings or Qui...

  • Devices compatible with video end-to-end encryption (E2EE)

    Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices. We recommend you use the latest version of the Ring app in order to ensure you can use the latest features.  Note: Video E2EE i...

  • Adjusting the video recording length for wired devices

    If your camera detects a Motion Event and you have a Ring Protect plan, your device will record1 the motion for a fixed length of time (for example 60 seconds). On some wired Ring Video Doorbells and Security Cameras, the motion recording length is set to Auto. The Auto setting makes your recordi...

  • Adjusting video recording length for battery-powered devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By increasing or decreasing your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery lif...

  • Adjusting your video storage time

    Ring Protect is an optional subscription plan that allows you to store videos in your Ring account. For Ring videos recorded after July 1, 2022, you’ll be able to increase how long they are stored in the cloud up to 180 days. Ring Protect plan subscribers can customise their video storage time th...

  • Understanding low battery notifications

    With a battery-operated Ring Video Doorbell or Security Camera, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips.  The remainder of this article will expla...

  • Managing your devices using app shortcuts

    What are shortcuts? Shortcuts are tiles on the Ring app dashboard that offer quick access to features designed to help you more easily manage your Ring devices. Additionally, shortcuts can help you access important information more quickly. Which shortcuts does the Ring app have? History: Easily...

  • Disabling the audio recording on your Ring Device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open your Ring app Tap menu (☰) Tap Devices Tap the device Tap Device Settings Tap Privacy Settings...

  • Why Ring needs a verification code when signing in

    Learn more about verification codes and why Ring requires them for signing in. An extra layer of account security When you sign in to Ring, we require you to enter your password and a 6-digit verification code. These two account security "steps" help us verify your identity, or two-step verificat...

  • Using Snapshot Capture

    Get the most out of Snapshot Capture by learning how to activate, view, delete, download snapshots and change the frequency with which snapshots are taken. Snapshots are viewable via the Event History timeline in the Ring app. Snapshots cannot be viewed from the Ring website. Note: Snapshot Captu...

  • Link your Ring devices for enhanced security

    Device linking connects your Ring devices together, and provides instructions for a group of devices to begin recording whenever any of them are activated. How to link your Ring devices Tap menu (☰) in the top left corner of the screen Tap Devices Select any one of your Ring devices Tap Link...

  • Linking your Ring devices together for enhanced security

    Learn how your Ring devices can work together and perform actions at the same time when an event happens at your location. What is Linked Devices? Linked Devices (or device linking) lets you set up relationships between your Ring devices so they can work together to better protect you. For examp...

  • Smart Alerts: Refining your motion alerts for people and other motion events

    Learn how to refine your Motion Alerts to distinguish between people and other motion using Smart Alerts.* *This feature requires a Ring Protect plan. How to manage Smart Alerts in the Ring app Smart Alerts are available for battery-powered, solar, plug-in and wired Ring devices.  To enable Smart...