Helpful Resources

What to Know
  • Video Doorbell Pro Information

    Learn about the features, specifications and installation process for Ring Video Doorbell Pro. What is Ring Video Doorbell Pro? The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. Ring Video Doorbell Pro features 1080p HD Video Custom...

  • Understanding your Ring Video Doorbell Pro light patterns

    Find out which Video Doorbell model you have. The LED light on the front of your Ring Video Doorbell Pro or Ring Video Doorbell Pro 2 indicates the status of your doorbell. A solid white light means it's either in idle mode or recording. Example Flashing Light Pattern Activity LEDs around t...

How to use
  • How to install your Ring Video Doorbell Pro with a hardwired transformer

    1. Install transformer 2. Bypass your internal doorbell 3. Install your Video Doorbell Pro 4. Finish setting up your Video Doorbell Pro   1. Install transformer For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power yo...

  • Install your Ring Video Doorbell Pro with a Plug-in Adapter

    Install your Ring Video Doorbell Pro with the Plug-In Adapter included in your box with this step-by-step guide. 1. Choose a socket Select a power outlet near the door where you plan to install your Ring Video Doorbell Pro. Don't plug the power adapter in yet. 2. Run the cable Run the cable dow...

  • How to bypass your internal doorbell with the Pro Power Kit V2 (for Ring Video Doorbell Pro)

    If you’ve verified that your doorbell transformer supplies 16 volts AC at ~30 VA, but your Ring Doorbell is not functioning correctly, you may need to bypass your internal doorbell. Symptoms of insufficient power include: Regularly losing connection to your wifi network Freezing up or shutting d...

  • Setting up your Ring Video Doorbell Pro in the Ring app

    Follow these steps to set up your Video Doorbell Pro in the Ring app. Download the Ring app If you haven't downloaded the Ring app before, visit ring.com/app on your mobile device and follow the steps on the page. Create or sign in to your account If this is your first Ring product, you wil...

  • Utilising Customisable Motion Zones with your Ring Doorbell Pro

    Customisable Motion Zones allow you to define a specific area you want your Ring device to cover while ignoring everything outside that area. By selecting motion zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the numb...

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How to Fix
  • Using a Wedge Kit to properly position your Ring Video Doorbell Pro

    If you're installing my Ring Video Doorbell Pro on a house with cladding or in a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the Ring Video Doorbell to catch visitor motion but minimise "false positive" motion alerts such as cars in the stre...

  • Ring Video Doorbell Pro setup mode

    When setting up Ring Video Doorbell Pro, put the device in setup mode by pressing and releasing the small button on the right side of the doorbell. Note: The device will automatically go into setup mode the first time it receives power. Frequently asked questions What is setup mode? When any Rin...

  • Flashing blue circle on Ring Video Doorbell Pro after installation

    If you've just installed your Ring Video Doorbell Pro and now there's a flashing blue circle on the front of the device, it is not yet fully charged. Once the internal power cell is fully charged, the blue circle will stop flashing and the device will move into setup mode. You will have to wait u...

  • Troubleshooting issues with your Ring Video Doorbell Pro

    Learn common solutions for fixing Ring Video Doorbell Pro. Fixing no internet connection If your Video Doorbell Pro is not connected to wifi, you may not be able to access Live View or capture video on the device. Follow the error screen instructions in the Ring app. When a Ring device is offline...