How to Fix
  • Solving connection issues with your Ring device

    Learn the top reasons why your Ring device may be having wifi connection issues.  Most common causes for connection errors If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor connecti...

  • Ring app mobile browser compatibility

    Learn how to download a compatible mobile browser to use the latest features of the Ring app. Compatible mobile browsers For Android devices: Google Chrome Samsung Firefox (app versions after August 16, 2023) Amazon Silk (Fire tablets only) How to download a supported browser on your Android d...

  • How to fix invalid location coordinates in the Ring app

    In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, you will need to add a valid address for your location. Zero coordinate locations may result in no time zone being defined. How to edit your address in the Ring app It's eas...

  • Changing the phone number on your Ring account

    If you recently changed your phone number, you can update the number associated with your Ring account from Control Centre in the Ring app, or at Ring.com. Receive your verification codes via a different phone number when signing in.To change your phone number in the Ring app: Tap the menu (☰) o...

  • Fix upside-down Ring Stick Up Cam videos

    If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue. Note: Mounting Stick Up Cam incorrectly may ...

  • Helpful DIY solutions for common problems

    Here are some step-by-step solutions you can use now and in the future from the Ring Help Centre.     Wifi, battery and power problems Top articles for Ring Video Doorbells and Security Cameras How to reconnect to wifi or change your wifi network How to check your battery charge percentage in t...

  • Check your mobile device internet connection

    To check your internet connection, troubleshoot Airplane Mode, or remove a VPN network from your mobile device or tablet—please visit your manufacturer's support website for step-by-step instructions. Download the Ring app for the latest features and fixes. Reasons why your Ring devices may be o...

  • Changing your router channel

    Learn how to change router channels to improve your wifi speed. Wifi frequencies and channels Wifi routers broadcast signals in 2.4 GHz and 5 GHz frequencies. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range. Both of these frequenc...

  • Geofence troubleshooting

    If you’re having problems with Geofence, this article can help get you back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your iOS or ...

  • Fixing audio and sound issues with your Ring device

    If you are experiencing warped sound or no audio from your Ring device, there are a few things you can check and try. Things to check Check the volume on your mobile device.Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or Live View)...

  • Understanding adaptive video play

    Learn about adaptive video play, a feature of your Ring app programmed to prioritize continuous playback at the expense of quality. How it works Rather than leave you hanging while your system's high-quality video buffering catches up, Adaptive video play transmits a lower quality video image in ...

  • Improving your Ring device connectivity

    Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience. Things to check Test your wifi connection. Ring devices require high speed internet to bring you crisp, clear video and audio. Before you check your connection ...

  • Fixing devices falling offline repeatedly by adjusting your router

    Learn how to solve devices continually falling offline by adjusting your router settings. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router...

  • Fixing poor audio or video quality by adjusting your router

    If you are experiencing poor audio or video quality during a Live View, but your recordings are fine, this can be caused by: A poor connection between your mobile device and the cloud A connectivity problem between the Video Doorbell or Security Camera and your router. If you are experiencing...

  • Fixing inaccessible recordings by adjusting your router

    Learn how to troubleshoot Live View or inaccessible videos in the Ring app by adjusting various router settings. Things to check Determine if the problem is your internet connection or router: Using a computer, sign in to your Ring account on Ring.com. Try playing back another video from the Das...

  • Fixing device setup errors by adjusting your router

    Warning: The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you’re having trouble getting your Ring device(s) to set up in the Ring app successfully, please ensur...

  • Test your wifi connection

    One of the most important measurements in your Ring security network is the strength of your wifi signal. Since every part of the system uses wifi to communicate with every other part of the system, it is important that the signal is as strong as possible. The Ring app performs a special connecti...

  • Ring app not showing video or connecting to my Ring device

    If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your device. If you see pink video from your ...

  • Why your Ring device may be offline

    Learn tips to help troubleshoot your wifi when one or more of your Ring devices are offline. Top reasons why your Ring devices may be offline Your location's internet may not be working, or your internet service provider is experiencing high traffic You recently changed your wifi network, wifi p...

  • Finding your wifi password

    To find your wifi password, check the side or bottom of your wifi router. There's often a sticker that contains the network name and password. Make sure you enter the password into the Ring app exactly as it appears, since wifi passwords are case-sensitive and have no spaces. Code: P1-65 Find ...

  • Adjusting video recording length for your Video Doorbell or Security Camera

    You can easily customise and adjust the video recording length for your Video Doorbell or Security Camera in the Ring app. For battery-powered devices, shorter recordings generally mean longer battery life. Wired video doorbells and security cameras receive a constant supply of power, so you can ...

  • Troubleshooting in-app setup issues with Ring devices

    Jump to: Choose an issue from the list.  Downloading the Ring appStarting the setup processEntering your addressEntering the correct wifi passwordSwitching your Ring device into setup modeCannot find the temporary "Ring-" wifi network'Setup did not complete' Downloading the Ring app The Ri...

  • Troubleshoot incorrect wifi password in the Ring app

    Ensure your Ring devices are performing at their peak with tips on how to verify your wifi password, reset it, and reconnect devices to your network. Receiving an incorrect wifi password message in the Ring app? It’s important to remember that: Wifi passwords are case sensitive and special char...

  • Your phone's internet connection is too slow to access Ring

    If you received the message pictured below in the Ring app, then you were trying to receive a live event at a time when your phone or tablet did not have good internet connectivity.     A poor cellular or wifi internet connection can prevent your Ring app from functioning correctly. Below are ...

  • Turning off cellular data to address in-app setup issues on iPhone or iPad

    If you're having trouble setting up your Ring device on an iPhone or iPad, try disabling cellular data on your iPhone or iPad. Occasionally having cellular data turned on can cause the in-app setup of your Ring product to fail. Turning off cellular data To turn off cellular data, first push the h...

  • In-app setup failing due to router or modem issues

    If you're having trouble setting up your Ring app, it's possible that you're experiencing trouble with your wifi modem and/or router. This article will walk you through checking and fixing potential issues with your router or modem.   Check your bandwidth frequency Modern modems and routers are ...

  • Setup failing due to an internet issue

    If you're having a problem setting up your Ring app, it's possible you are experiencing a problem with your internet connection. This can take two forms:  Your internet is not communicating with the Ring app at all.  Your internet connection is too slow to provide a decent signal to your Ring...

  • Troubleshooting in-app setup issues on Android devices

    If in-app setup of a Ring product on an Android advice fails or freezes, it is most likely to be caused by a setting called a Smart Network Switch.  This feature is also sometimes called Mobile Network Switch or Auto-switch to mobile network. To solve the issue, you will need to change your wifi ...

  • In-app setup failing repeatedly

    If you're having repeated issues setting up your Ring Video Doorbell or Security Camera—like connecting to the Ring device's temporary network or your home wifi—try the steps below to troubleshoot. Is your router physically blocked?Sometimes, moving your router can be the quickest fix for connect...

  • Troubleshooting poor video quality

    Diagnose and fix common video issues you may experience with Ring Video Doorbells and Security Cameras. Types of video quality issues Overexposed, washed out videos: Washed out videos may be due to overexposure to sunlight. Poor wifi signal strength: A decline in wifi signal strength may b...