General Information
  • Fixing unexpected battery drain in Ring Video Doorbells or Security Cameras

    Code: P1-67 Code: P1-68 Code: P1-76 Troubleshoot an unexpected low battery in your Ring device. Batteries in Ring devices are designed to last for months between charges, but there are factors that could be causing unexpected battery drain. Things to check The local weather At temperatures belo...

  • Ring devices and extreme temperatures

    Ring devices' performance may be affected by extreme weather and other conditions. We've listed a few suggestions on what to do if this happens. Battery life and the cold Extremely cold weather has unfortunate effects on lithium-ion batteries such as those used in Ring devices. As the temperature...

  • Getting replacement Video Doorbell security screws

    Get a replacement Spare Parts Kit to replace missing security screws for your battery-powered Ring Video Doorbell. How to get your Spare Parts Kit Add the correct Spare Parts Kit to your cart on Ring.com: Spare Parts Kit for Video Doorbell 3, 3 Plus, 4 and Battery Video Doorbell Plus Spare Part...

  • Checking if your existing doorbell wiring is compatible with Ring Video Doorbells

    If you are considering hardwiring a Ring Video Doorbell, it is important to identify the type and specifications of your existing doorbell system. This will help you select the right Video Doorbell for your home. Ring Video Doorbells are designed to be hardwired to low-voltage doorbell transforme...

  • Installation instructions for your Ring devices and accessories

    If you need help installing your Video Doorbell, Security Camera, Chime or Alarm, you can use the links below to go to the installation guide for your product. Learn how to find the name of your Ring product in the Ring app. Jump to: Video Doorbells Security Cameras Chimes Video Doorbells Inst...

  • Charging your Video Doorbell or Security Camera battery

    Check your battery level and charge your device's battery. How to check your battery charge in the Ring app Open the Ring app. Tap the menu (≡) on the top left. Tap Devices. Tap the Ring device you want to check. Tap Device Health. Battery Level is under Power. How to charge your batt...

  • Comparing Ring Video Doorbells

    Find the right Ring Video Doorbell or bundle for you. Launch the product finder quiz Shop all Video Doorbells Shop Video Doorbell bundles Find the right accessories for all Video Doorbells

  • Accessories for Ring Video Doorbells and Security Cameras

    Get the right accessories for your Ring Video Doorbell or Security Camera by finding out the name of your model if necessary and using the lists below to check compatibility. If you have already set up your doorbell or security camera in the Ring app, you can find the model name by going to Devic...

  • Telling the difference between the Ring Video Doorbell (1st Gen) and Ring Video Doorbell (2nd Gen)

    Learn the differences between Ring Video Doorbell (1st Gen) and Ring Video Doorbell (2nd Gen) by familiarising yourself with their hardware and product specifications. Find out what Ring video doorbell you have in the Ring app. Important:A limited number of Ring Video Doorbell (2nd Gen) were reca...

  • Installation and setup for all Ring Video Doorbells

    Click on the links below for your Ring products. Ring Video Doorbell (2nd Generation) How to physically install your Ring Video Doorbell (2nd Generation) with an existing doorbell How to physically install your Ring Video Doorbell (2nd Generation) without an existing doorbell Setting up your Ring...

  • Ring device manuals

    Ring Video Doorbells  For general information on Ring Video Doorbells, click here. To see a comparison chart of Ring Video Doorbells, click here.  To download a manual for an individual Ring Video Doorbell, select one of the devices below: Ring Video Doorbell (1st generation) Ring Video Doorbel...

  • Hardwiring your Ring Video Doorbell

    What do I need to hardwire my Ring Video Doorbell? WARNING: Electrical shock hazard. Installation must be performed by a qualified electrician may be required in your area. Refer to your local laws and building codes before installation; permits may be required by law. For your safety, only use a...

  • Installing your hardwired transformer kit

    Installing the Pro Power Kit V2 To bypass your internal doorbell with the Pro Power Kit V2, complete the following steps: Turn power off at the source.  Remove the cover from your internal doorbell.   Loosen the screws holding the doorbell wire. Detach the doorbell wires from the inte...

  • Charging the battery on your Ring Video Doorbell

    Code: P1-67 Code: P1-68 Code: P1-77 Code: P1-101 Find out which doorbell model you have in the Ring app. Use a common micro-USB cable, such as the orange one included in your Ring product box. Simply plug it into any USB power source. Your battery can take around 5-10 hours to fully charge, dep...

  • Ring Video Doorbell hardwired versus battery-powered operation

    If I hardwire my battery-powered Video Doorbell to my existing doorbell, do I still have to charge the battery? Yes. If your Ring Video Doorbell (2nd Generation), Ring Video Doorbell 2, Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, Ring Video Doorbell 4 or Ring Battery Video Doorbell Plus is...

  • Troubleshooting tips to reconnect your Ring device to wifi

    Code: P1-65 Code: P1-74 Try these troubleshooting tips if your Ring device is offline, then attempt to reconnect in the Ring app. If you have recently changed your wifi If you changed your internet service provider (ISP), updated your network name and password, or got a new wifi router, your Ri...

  • Reconnecting your Ring devices to wifi

    To reconnect a Ring Video Doorbell or Security Camera to your wifi network. Open the Ring app. Tap the menu (≡). Tap Devices and select the Video Doorbell or Security Camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in ...

  • Troubleshoot a Ring device battery draining too fast

    Learn what can cause your Ring device battery to require more frequent charging and troubleshoot battery life issues. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors such as local weather, ...

  • Configuring your doorbell for an in-home chime

    If you hardwired your Ring Video Doorbell to your existing doorbell system and want to still hear your old chime, you can set up an in-home chime in the Ring app if you have one of the following devices: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 Ring Video Doorbell 3 Plus Ring V...

  • Understanding why you can't hear your doorbell ring inside your home

    If your doorbell is functioning but you can’t hear it inside your home, there are several possible reasons why you can’t hear it. Depending on the cause, the problem may be easy to fix. Simply determine which situation describes your circumstances to find the best solution. Identify your doorbell...

  • Using Camera Motion Zones

    Set up and customise your Camera Motion Zones for your Ring devices. Camera Motion Zones help you detect motion in the areas that matter the most to you, and reduce the number of "false" motion alerts (such as cars driving by).   By drawing your Camera Motion Zones to exclude high-traffic areas l...

  • About the Advanced Motion Detection system used in Ring devices

    Learn about Ring's infrared motion detection (PIR sensors) and Advanced Motion Detection (camera-based motion detection). Tip: If you’re looking for an aerial map view of motion detected on your property, we recommend using Bird’s Eye View, available on the Video Doorbell Pro 2 and Floodlight Cam...

  • Pre-Roll and Advanced Pre-Roll

    Pre-Roll and Advanced Pre-Roll enable you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture the few seconds before a motion event is triggered and attach it to the event clip. This provides you with a better look at what's happening outside your do...

  • Troubleshooting Ring Alert issues for iOS devices

    If your iOS device isn't getting Ring notifications, or the notifications are delayed, try the steps below. Reboot your device Turn your mobile device completely off and back on again. Make sure Do Not Disturb is off Check the Control Centre on your iOS device to turn Do Not Disturb on or off. Ma...

  • Troubleshoot Ring Alert issues for Android devices

    How to fix push notifications not working on Android.If you recently updated the Ring app and your push notifications are no longer working, we recommend uninstalling the Ring app, then reinstalling it. Learn more Try the following steps if Ring notifications sent to your Android device are delay...

  • Cold weather and battery-powered Ring devices

    Combat cold weather’s effect on Ring Doorbells and Security Cameras by understanding how to keep devices performing at their best when the temperature drops. Battery life and the cold As cold weather sets in, lithium-ion batteries like those used in Ring Video Doorbells and Security Cameras may e...

  • Firmware updates for Ring devices

    The firmware that defines the way Ring devices work is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as needed, during off-peak hours. Frequently asked questions What is firm...

  • How to completely reset your Ring Video Doorbell

    If you need to factory reset your Ring Video Doorbell either because you want to give it away or as part of troubleshooting, follow the steps below.  Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will ...