Helpful Resources

What to Know
  • Welcome to your Video Doorbell (2nd Generation)

    Get started with your Video Doorbell (2nd Generation). Setting up your Video Doorbell (2nd Generation) in the Ring app. Run a video quality test The video below will give you information on how to test your video quality both near your router and outside at the install location. This will help y...

  • Ring Video Doorbell (2nd Generation) Information

    Ring Video Doorbell (2nd Generation) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, it boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. This article will cover commonl...

  • Ring Video Doorbell (2nd Generation) and Ring Battery Video Doorbell Plus Chime Kit Compatibility List

    For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device.For connecting to an existing doorbell system:- Hardwired transformer (8 to 24 VAC, 50/60Hz, 5VA to 40VA)Ring accessories are sold separately and may inc...

  • Solar Charger for Ring Video Doorbell (2nd Generation) Information

    What is the Ring Solar Charger for Ring Video Doorbell (2nd Generation)? The Ring Solar Charger for Ring Video Doorbell (2nd Generation) is a small device that can be mounted behind your Ring Video Doorbell (2nd Generation). The Ring Solar Charger is convenient power to help charge and extend the...

How to use
See all 8 articles

How to Fix
  • Charging the battery on your Ring Video Doorbell (2nd Generation)

    Code: P1-67 Code: P1-68 Code: P1-77 Code: P1-101 To charge the battery for your Ring Video Doorbell (2nd Generation), use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Your doorbell can take around 5-10 hours to fully charg...

  • Proper positioning for your Ring Video Doorbell (2nd Generation)

    The proper positioning of your Ring Video Doorbell (2nd Generation) depends on a number of factors including the layout of your garden, the distance from your front door and the street, objects within the doorbell's field of view, the height of the door and more. Seeing the world two ways Your Ri...

  • Using a Wedge Kit to mount your Ring Video Doorbell (2nd Generation)

    If you're installing your Ring Video Doorbell on a house with aluminium siding or in a house where the door is atop a set of stairs you can use a Wedge Kit to properly position the Ring Video Doorbell to catch visitor motion but minimise "false positive" motion alerts. Both of these situations re...