How to Fix
  • Using a Wedge Kit to properly position your Ring Video Doorbell Pro

    If you're installing my Ring Video Doorbell Pro on a house with cladding or in a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the Ring Video Doorbell to catch visitor motion but minimise "false positive" motion alerts such as cars in the stre...

  • Ring Video Doorbell Pro setup mode

    When setting up Ring Video Doorbell Pro, put the device in setup mode by pressing and releasing the small button on the right side of the doorbell. Note: The device will automatically go into setup mode the first time it receives power. Frequently asked questions What is setup mode? When any Rin...

  • Flashing blue circle on Ring Video Doorbell Pro after installation

    If you've just installed your Ring Video Doorbell Pro and now there's a flashing blue circle on the front of the device, it is not yet fully charged. Once the internal power cell is fully charged, the blue circle will stop flashing and the device will move into setup mode. You will have to wait u...

  • Troubleshooting issues with your Ring Video Doorbell Pro

    Learn common solutions for fixing Ring Video Doorbell Pro. Fixing no internet connection If your Video Doorbell Pro is not connected to wifi, you may not be able to access Live View or capture video on the device. Follow the error screen instructions in the Ring app. When a Ring device is offline...