Ring Support
Product Support
From video doorbells to security cameras and home alarm systems, Ring has what you need to make your home more secure. Click here for help with any of our Ring products.
Protect Plan Support
Ring Protect is an optional plan that covers monitoring and video recording services for Ring devices, 24/7. Click here for all the information you need on Ring Protect.
Ring Alarm
Get help with your Ring Alarm Security Kit and accessories. You’ll also find information on monitoring, customisable settings, arming your Alarm with Alexa and more.
App Support
With the Ring app on your smartphone, tablet, or computer, you're in complete control of your home’s security. Click here to get all the Ring app help you need.
Get More Support
Whether it's speaking to our agents or watching video tutorials, we’ve got you covered.
Shop Support
If you've got questions on anything from purchase policies to returning items, click here for information on the Ring.com store.
Video Tutorials
From installation to tips and tricks on how to protect every corner of your home.
Get in Touch
Chat or call. Our CS Agents are working around the clock to answer all your questions.
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Fixing unexpected battery drain in Ring Video Doorbells or Security Cameras
Code: P1-67 Code: P1-68 Code: P1-76 Troubleshoot an unexpected low battery in your Ring device. Batteries in Ring devices are designed to last for months between charges, but there are factors that could be causing unexpected battery drain. Things to check The local weather At temperatures belo...
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Ring devices and extreme temperatures
Ring devices' performance may be affected by extreme weather and other conditions. We've listed a few suggestions on what to do if this happens. Battery life and the cold Extremely cold weather has unfortunate effects on lithium-ion batteries such as those used in Ring devices. As the temperature...
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Using Live View
Live View lets you stream real-time video from your Ring Video Doorbells and Security Cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both account owners and Shared Users can access Live View. With a Ring Protect subscription, you can get video recordings of Live View ...
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Solving connection issues with your Ring device
Learn the top reasons why your Ring device may be having wifi connection issues. Most common causes for connection errors If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor connecti...
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Keeping your Ring account secure
Learn tips to help keep your Ring account secure. Ring account security tips Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays sec...
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Shipping policies
Can I cancel my order? Call Customer Support within 45 minutes of placing your order to cancel it. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. You will have to wait until the item is delivered and then return it for a...