Using Auto-Verified Guest with your Ring Intercom

Auto-Verified Guest is a Ring Intercom feature that allows you to create Guest Keys for trusted visitors, so they can unlock your building’s front entrance via their own Ring app.

For each Auto-Verified Guest, you can set an access duration and schedule that determines when they can unlock the entrance. As the Ring Intercom owner, you will receive a notification via your smartphone or tablet every time an Auto-Verified Guest unlocks the entrance. You will also be able to see unlock events in your Event History in the Ring app.

Auto-Verified Guests will not be able to receive or answer calls from other visitors, see your Event History or change your device settings. Guest Keys can be revoked at any time via the Ring app.

Examples of people you could add as Auto-Verified Guests include:

  • Family members
  • Friends
  • Service workers, such as cleaners, dog walkers and pet sitters
  • Holiday rental guests

How to add and remove an Auto-Verified Guest

Once you have finished setting up your Ring Intercom in the Ring app, you can add someone as an Auto-Verified Guest in the Ring app:

  1. Tap the menu icon ☰ in the top left hand corner
  2. Tap Devices
  3. Tap your Ring Intercom
  4. Tap Shared Access on the Device Dashboard
  5. Tap Manage Access
  6. Tap Add User
  7. Tap Shared User
  8. Tap Auto-Verified Guest
  9. Tap Continue
  10. Tap Set an Access Duration or Give Continuing Access
    1. If you choose to set an access duration, select a start and end date and time.
    2. For example, you could allow your Auto-Verified Guest to unlock your building’s front entrance from 10am on July 1 until 5pm on July 31.
  11. Tap Set a Schedule or 24/7 Building Access
    1. If you choose to set a schedule, select 24-Hour Access or select a start and end time and the days of the week your schedule should be active.
    2. For example, you could allow your Auto-Verified Guest to unlock your building’s front entrance between 10am and 5pm on Mondays and Fridays.
  12. Tap Send Invite
  13. The Auto-Verified Guest will receive an invitation email

To remove an Auto-Verified Guest in the Ring app:

  1. Tap the menu icon ☰ in the top left hand corner
  2. Tap Devices
  3. Tap your Ring Intercom
  4. Tap Shared Access on the Device Dashboard
  5. Tap Manage Access
  6. Tap the user you want to remove from the Shared Users list
  7. Tap Remove User

How to use the Guest Key as an Auto-Verified Guest

If you have been added as an Auto-Verified Guest by a Ring Intercom owner, you will need to accept the invitation sent to your email:

  1. Open the email
  2. Tap Manage Access to go to the Ring app or website
  3. Log in to your account or create a new account
  4. Tap Manage next to your new Shared Location
  5. Tap Accept
  6. The new Shared Location will show up in your location switcher at the top of the Ring app

Once you have accepted the invitation, you will be able to unlock the building’s entrance via the app:

  1. Tap on the location name at the top of the app screen to switch to the Shared Location
  2. Tap Guest Key
  3. Tap Unlock Entrance

Note: The Ring Intercom owner will receive a notification via their smartphone or tablet, and be able to see the unlock event in their Event History in the Ring app.

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