Using Remote Unlock with your Ring Intercom

With Remote Unlock, Ring Intercom allows you to unlock the entrance of your building from the Ring app, wherever you are.

Important: If you can only unlock the building entrance when someone buzzes your existing intercom, you have a ring-to-open system. You will not be able to use Remote Unlock unless someone has buzzed.

How to unlock your building entrance with Remote Unlock

For Ring Intercom users without a ring-to-open system:

  1. Tap the menu icon ☰ in the upper left corner of the app screen.
  2. Tap Devices.
  3. Tap your Ring Intercom.
  4. Tap Unlock Door.

For Ring Intercom users with a ring-to-open system:

  1. When someone buzzes at your building's entrance, you will receive a real-time alert from the Ring app via your smartphone or tablet.
  2. Tap Talk to speak to the visitor or Unlock Door to unlock your building’s entrance.

How to set Unlock Duration

If your existing intercom is an analogue system, you can control how long your door is unlocked for, between 1 and 10 seconds.

  1. Tap the menu (☰) in the upper left corner of the app screen.
  2. Tap Devices.
  3. Tap your Ring Intercom.
  4. Tap Device Settings.
  5. Tap Unlock Duration (available for analogue intercom systems only)
  6. Set your unlock duration.
    • Your setting will save automatically.

Note: If your lobby callbox configuration controls the unlock duration of the entrance, the Unlock Duration setting in the Ring app may not work.

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