Setting up and using the Ring Alarm Range Extender

The Ring Alarm Range Extender is designed to extend and expand the Base Station’s Z-Wave network, allowing for greater range and network coverage for all security devices at your location.  

Range Extender features

  • Range: The Range Extender can be placed up to 76 metres from the Base Station. It will reach Alarm devices up to 76 metres away, in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business.
  • Battery backup: In the event of a power outage, the Range Extender has a backup battery that lasts up to 24 hours.

Range_Extender_1.png

Range_Extender_2G_a.png

Range Extender
(1st Generation)

Range Extender
(2nd Generation) 

 

Range Extender setup

Where should I install my Range Extender?

Choose an outlet between your Base Station and the Ring Alarm security devices furthest from your Base Station. You can move the Range Extender to another outlet as needed to improve signal strength and to expand the range of your Z-Wave network.

How to setup and install a Range Extender:

Before installing the Range Extender, make sure your Ring Alarm is disarmed. To install the Range Extender:

  1. Open the Ring app.
  2. Tap the menu (☰).
  3. Tap Set Up a Devices.
  4. Tap Security Devices.
  5. Tap Range Extender.
  6. Follow the in-app instructions to complete setup.

For best performance, we recommend keeping the Range Extender plugged into an outlet at all times.

Troubleshooting your Range Extender

If your Range Extender (1st Generation) won’t connect

  • Try another outlet to ensure the device is receiving power.
  • If power is not the issue, try plugging the device into an outlet closer to the base station.
  • Press and release the button on the right hand side of the device.

If your Range Extender (2nd Generation) won’t connect

  1. Try another outlet to ensure the device is receiving power.
  2. If power is not the issue, try plugging the device into an outlet closer to the base station.
  3. Press and release the button on the front of the device.
    • If it blinks three times, it's trying to join your network.
    • If it blinks once, it's already in the network.
    • If it blinks red once, it's unable to communicate with the Base Station.

How to remove your Range Extender

    1. Open the Ring app.
    2. Tap the menu (☰).
    3. Tap Devices.
    4. Tap the Range Extender under the Range Extender section.
    5. Tap the Device Settings tile.
    6. Tap Remove Device at the bottom of the screen.
    7. Confirm device removal by tapping Remove Device on the next screen.
    8. Tap Got it once your Range Extender is successfully removed.

How to factory reset your Range Extender

Important
This will remove the device from your Alarm Base Station and reset the device to the original default settings.

If you've tried all of the above steps and you're still having difficulty with your Range Extender, you can try to factory reset the device.

Range Extender
(1st Generation)
Range Extender 
(2nd Generation) 
  1. Plug in the Range Extender.
  2. Press and hold the button on the right hand side of the device. The LED on the device will blink rapidly. 
  3. When the LED begins to blink slowly, release the button.
  1. Unplug the Range Extender.
  2. Press and hold the button on the pinhole reset device until the LED light on the front blinks red. Remove the pinhole tool.
  3. When the Range Extender blinks green, it will be ready to add again.

If you have tried all of these steps and it still doesn’t work, we recommend reaching out to Customer Support for assistance.

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