Ring Video Doorbell (2nd Generation) Information

Ring Video Doorbell (2nd Generation) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, Ring Video Doorbell (2nd Generation) boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.

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This article will cover commonly asked questions about Ring Video Doorbell (2nd Generation). 

What’s the difference between this Video Doorbell and the previous generation?

Video Doorbell (2nd Generation) has 1080p HD video (vs 720p HD on the original Ring Video Doorbell), an additional near motion zone that provides motion detection in areas only 5 to 15cm in front of your home, and a revamped mounting setup that simplifies installation. The new Video Doorbell also has improved audio quality, crisper night vision, and improved wifi connectivity.

With Ring Video Doorbell (2nd Generation), you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.

What are the features of Ring Video Doorbell (2nd Generation)?

  • 1080p HD Video
  • Advanced Motion Detection
  • Live View
  • 2.4 GHz connectivity
  • Near motion zone capability
  • Improved audio quality
  • Improved night vision
  • Automated doorbell type detection
  • 1 year warranty on parts, lifetime theft protection
  • Works with iOS and Android
  • Wifi connected

Do I need to replace my Ring Video Doorbell with Ring Video Doorbell (2nd Generation)?

No. The original Ring Video Doorbell will continue to work as normal and will continue to be supported by Ring. 

Does Ring Video Doorbell (2nd Generation) work with other Ring devices?

Yes. Ring Video Doorbell (2nd Generation) works with any other device created by Ring and can perform all the functions expected of a video doorbell in a security system.

Does Ring Video Doorbell (2nd Generation) work with Alexa?

Yes. Ring Video Doorbell (2nd Generation) is completely compatible with Echo devices.

Click here to learn more about using Ring devices with Alexa. 

Is there a trade-in incentive program for Ring Video Doorbell (2nd Generation)?

Yes. There is a trade in program run through Amazon.com.

Click here to learn more about Amazon's Home Security Trade-in Program.

Product specs

What comes in the box?

  • Ring Video Doorbell (2nd Generation)
  • Mounting bracket
  • Micro USB charging cable
  • Installation tools and hardware
  • Quick Start Guide
  • Security sticker

Note: Tools needed for installation (not included):

  • 6mm masonry drill bit (optional)
  • PH2 Phillips Screwdriver

What are the specs of Ring Video Doorbell (2nd Generation)?

  Ring Video Doorbell (2nd Generation)
Camera resolution 1080p HD
Field of view 155 degrees horizontal, 90 degrees vertical
Connectivity 2.4GHz Wireless 802.11 b/g/n
Connection speed 2mbps
Audio specs Two way audio with noise cancellation
System requirements Click here for the latest system requirements for the Ring app
Size 62mm x 126.5mm x 28mm (2.4 in x 4.98 in x 1.10 in)
Power supply

Rechargeable internal battery, mains, solar or hardwired.

For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device.

For connecting to an existing doorbell system:
- Hardwired transformer (8 to 24 VAC, 50/60Hz, 5VA to 40VA)

Ring accessories are sold separately and may include:
- Plug-In Adapter (24Vdc, 500mA)
- Solar Charger (5.2Vdc, 100mA or 109mA)
- Solar Panel (5Vdc, 380mA/480mA/800mA)

Using incompatible power sources can damage your device and cause electric shock.

 

Compatibility & usage

Is Ring Video Doorbell (2nd Generation) usable with the mounting brackets, solar mounts, charging cables, and wedge/corner kits from earlier generations of Ring Video Doorbell?

Video Doorbell (2nd Generation) is usable with the charging cables of earlier Video Doorbells. Mounting brackets and wedge/corner kits are not backwards compatible. Solar mounts are not optimised for Video Doorbell (2nd Generation).

Is Ring Video Doorbell (2nd Generation) water resistant?

Yes. Ring Video Doorbell (2nd Generation) is water resistant.

Can Ring Video Doorbell (2nd Generation) withstand hot or cold temperatures?

Ring Video Doorbell (2nd Generation) is rated for temperatures ranging from -20 to 48 degrees C.

Internet requirements 

What wifi networks is Ring Video Doorbell (2nd Generation) compatible with?

Ring Video Doorbell (2nd Generation) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies.

What is the recommended Internet speed for Ring Video Doorbell (2nd Generation)?

High speed internet.

Data usage and recording plans

Does Ring Video Doorbell (2nd Generation) use cellular data all the time or just when it's activated?

Ring Video Doorbell (2nd Generation) will only use cellular data when it’s activated by an event, recording an event, or when you access Live View via the Ring app. If the Video Doorbell doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does the Ring Video Doorbell (2nd Generation) keep footage for later review?

It can, however this requires a subscription to Ring Protect Plus, an optional service that allows you to view, save, and share video.

 Click here for more information about Ring Protect.

Installation

I have an unusually shaped front garden. How do I aim Ring Video Doorbell (2nd Generation) in a direction other than straight ahead?

Ring Video Doorbell (2nd Generation) can be adjusted to point in directions other than straight forward through the use of a Wedge or Corner Kit. 

There are two types of screws that came with my Ring Video Doorbell (2nd Generation). What is each screw used for?

In the product packaging there are four wood screws and two security screws. The wood screws are used to affix the mounting bracket to your door or wall. Once the device is installed, use the star-shaped end of the screwdriver bit to tighten the security screws into the bottom of Ring Video Doorbell (2nd Generation) faceplate to help deter theft.

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Note: For your safety, use only the short security screws under the faceplate. Using any other type of screw could damage the battery and create a potential fire hazard.

Click here to learn more about installing your Ring Video Doorbell with a wedge kit.

Purchases, refunds and warranties

Where can I order Ring Video Doorbell (2nd Generation)?

The Ring Video Doorbell (2nd Generation) is available on Ring.com and at many retailers.

Does Ring Video Doorbell (2nd Generation) have a warranty?

Yes, a 1-year parts and lifetime theft protection warranty.

Click here for more information on Ring's Limited Warranty and Theft Protection Plan.

What is Ring's refund policy?

You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Ring Video Doorbell (2nd Generation)?

If stolen, we will replace it for free. Simply fulfill the reporting requirements, and we’ll ship you a replacement Ring Video Doorbell (2nd Generation).

Click here for more information on Ring's theft and replacement policy. 

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