Troubleshooting your Ring Alarm Keypad (1st Generation)

Follow these steps to help resolve issues with your Ring Alarm Keypad (1st Generation).

Keypad_1.png

Tap here to learn about Ring Alarm Keypad (1st Generation) light patterns.

If your Keypad (1st Generation) won’t connect

  1. Unplug the Keypad from power and then plug it in again. If this doesn't work, try moving the Keypad closer to the Base Station and plug it in. Note: You may need to use a Ring Alarm Range Extender.
  2. If nothing happens, press and hold the number 1 button for five seconds.

How to remove Keypad (1st Generation) from your Ring Alarm

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove the Keypad:

  1. Unplug the Keypad.
  2. Open the the Ring app.
  3. Tap menu (☰).
  4. Tap Devices
  5. Then, tap Keypad 1st Gen under the Keypads section.
  6. Tap the Device Settings tile.
  7. Tap Remove Device at the bottom of the screen.
  8. Confirm device removal by tapping Remove Device on the next screen.
  9. Tap Got it once your Keypad is successfully removed.

Note: The app will let you know the device was removed. You should leave the Keypad unplugged until you're ready to set it up again.

To re-add the Keypad:

  1. Open the Ring app.
  2. Tap menu (☰).
  3. Tap Set Up a Device.
  4. Tap Security.
  5. Tap Keypads.
  6. Tap Keypad (2nd Generation).
  7. Follow the onscreen instructions by scanning the QR code on the Keypad or entering the 5-digit PIN code.

You’ll receive confirmation that the Keypad was added successfully. If not, choose the option to “Try Again.”

If your Keypad (1st Generation) still won't connect

  1. Unplug the Keypad.
  2. In the Ring app, tap Menu.
  3. Tap Devices, then tap Alarm Base Station, then tap Base Station.
  4. Tap Device Settings, Advanced Options, then Z-Wave.
  5. Tap Remove Z-Wave Device

    Important
    Do not tap “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device.

  6. Tap Remove.
  7. Press and hold the number 1 key on the Keypad for five seconds. The device should be removed successfully and you may now set up the device.

How to factory reset your Keypad (1st Generation)

Important
This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you've tried all of the above steps and you're still having difficulty with your Keypad, you can try to factory reset the device.

  1. With the Keypad plugged in, press and hold the number "5" button. 
  2. Press the pinhole reset button on the back of the Keypad. A paperclip works well. Do not release the "5" button.
  3. The Keypad will light up the ring briefly, then the network icon at the top left of the keypad will begin to flash. 
  4. When the network icon stops flashing, release the "5" button.

If you have tried all of these steps and it still doesn’t work, review best practices for Ring Alarm Keypad setup and use. We also recommend reaching out to our Customer Support team for assistance.

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum.