Troubleshooting your Ring Alarm Motion Detector (1st Generation)

Follow these steps to help resolve issues with your Ring Alarm Motion Detector (1st Generation).

Motion_Detector_1.png

If your Motion Detector won’t connect

Move the Motion Detector closer to the Base Station. If this doesn’t work, try removing and replacing the battery

  1. Remove the cover from the device, then remove the battery.
  2. Wait a few seconds and then reinsert the battery.
  3. If nothing happens then try replacing the battery with a new one.

Plugging a Range Extender between your Motion Detector and your Base Station may also help if you're having connection issues.

How to remove your Motion Detector

  1. Open the Ring app.
  2. Tap the menu (☰).
  3. Tap Devices.
  4. Tap the Motion Detector under the Sensors section.
  5. Tap the Device Settings tile.
  6. Tap Remove Device at the bottom of the screen.
  7. Confirm device removal by tapping Remove Device on the next screen.
  8. Tap Got it once your Motion Detector is successfully removed.

If your Ring Alarm Motion Detector (1st Generation) still won't connect

Follow these steps to remove and reset your Motion Detector:

  1. Remove the cover from the device.
  2. Remove the battery from the device.
  3. In the Ring app.
  4. Tap menu (☰).
  5. Tap Devices.
  6. Tap Alarm Base Station, then tap Base Station.
  7. Tap Device Settings (the gear icon).
  8. Tap Advanced Options.
  9. Tap Z-Wave, then tap Remove Z-Wave Device

    DO NOT TAP Reset Z-Wave Network
    This will remove your entire Ring Alarm network and you’ll need to reset every device.

  10. Tap Remove and the app will say “Removing device, Listening for device to remove.”
  11. Insert the battery into the device. The device should be removed successfully and you may now set up the device again in the Ring app.

How to factory reset your Motion Detector

Important
This will remove the device from your Alarm Base Station and reset the device to the original default settings.

  1. Ensure the battery is inserted and the cover is completely closed.
  2. Press and hold the reset button under the pinhole found on the back of the device. A paperclip works well.
  3. The LED on the front of the sensor should begin blinking. Hold the button down until the LED stops blinking.

If you have tried all of these steps and it still doesn’t work, review best practices for Ring Alarm Motion Detector setup and use. We also recommend reaching out to our Customer Support team for assistance.

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum.