Troubleshooting your Ring Alarm Motion Detector (2nd Generation)

Follow these steps to help resolve issues with your Ring Alarm Motion Detector (2nd Generation).

motion_detector_2_gen.png 

Motion Detector (2nd Generation) light patterns

The light patterns on your Motion Detector will help you identify if it’s working well, or if there’s something wrong. When you press the button on the front of the Motion Detector, you may see:

  • Single green flash: Communication is successful, Motion Detector is working.
  • Single red flash: Communication is unsuccessful, but Motion Detector is still on your network.
  • Three green flashes: Motion Detector is not connected to your Ring Alarm network.

If your Motion Detector (2nd Generation) won’t connect

Try these steps. If the light flashes green once, your Motion Detector is back online and working:

  • Press the button on the front cover
  • Move the Motion Detector closer to the Base Station.
  • Place a Range Extender between your Motion Detector and the Base Station.
  • Remove the back cover from the device (which will tamper it), then replace the cover.
  • Remove the back cover, remove both batteries, wait a few seconds, then reinsert them.*
  • If nothing works and there is no light on the Motion Detector, try replacing the batteries with new ones.*

* Always insert replacement batteries correctly, matching the + (positive) and - (negative) symbols on the battery with the symbols on your Motion Detector.

How to remove then re-add your Motion Detector (2nd Generation)

You might have to remove your Motion Detector and then re-add it to your Ring Alarm.

To remove the Motion Detector:

  1. Open the Ring app.
  2. Tap the menu (☰).
  3. Tap Devices.
  4. Tap the Motion Detector under the Sensors section.
  5. Tap the Device Settings tile.
  6. Tap Remove Device at the bottom of the screen.
  7. Confirm device removal by tapping Remove Device on the next screen.
  8. Tap Got it once your Motion Detector is successfully removed.

To re-add the Motion Detector:

  1. Open the Ring app.
  2. Tap the menu (☰).
  3. Tap Set Up a Device.
  4. Tap Security.
  5. Tap Sensors.
  6. Follow the onscreen instructions by scanning the QR code on the Sensor or entering the 5-digit PIN code.
    • Scanning the QR code: Carefully remove the batteries,* then re-insert them. Slide the sensor back onto it base then Press and release the button on the front of your Motion Detector. Tap Got It to proceed.
    • Entering the 5-digit PIN code. Carefully remove the batteries,* then re-insert them. Slide the sensor back onto it base then Press and hold the button on the front of your Motion Detector for 5 seconds.
  7. You’ll receive confirmation that the Motion Detector was added successfully. If not, choose the option to Try Again.

* Always insert replacement batteries correctly, matching the + (positive) and - (negative) symbols on the battery with the symbols on your Motion Detector.

If your Motion Detector (2nd Generation) still won't connect

Follow these steps to remove and reset your Motion Detector:

  1. Remove the back cover from the device.
  2. In the Ring app, tap the menu icon, then tap Devices, then tap Alarm Base Station, then tap Base Station.
  3. Tap Device Settings (the gear icon), then tap Advanced Options. Tap Z-Wave, then tap Remove Z-Wave Device.

    Important
    Do not tap “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device.

  4. Tap Remove and the app will say “Removing device, Listening for device to remove.”
  5. Press and release the pinhole reset button. The device should be removed successfully and can be re-added using the Ring app.

* Always insert replacement batteries correctly, matching the + (positive) and - (negative) symbols on the battery with the symbols on your Motion Detector.

How to factory reset your Motion Detector (2nd Generation)

Important
This will remove the device from your Alarm Base Station and reset the device to the original default settings.

If you’re still having difficulty with your device and it’s not working properly, you can factory reset the Motion Detector.

  1. Remove the Motion Detector back cover. Keep the batteries in the device.
  2. Use the pinhole tool or a paper clip to press and hold the reset button (on the back of the device) until you see the LED on the front turn red, about 10 seconds.
  3. Re-add the Motion Detector to your Ring Alarm system.

The LED on the front of the sensor should begin blinking. Hold the button down until the LED turns red.

If you have tried all of these steps and it still doesn’t work, review best practices for Motion Detector setup and use. We also recommend reaching out to our Customer Support team for assistance.

Additional information:

Ring Alarm Motion Detector - Setup and use

 

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