Generating a verification code for Customer Support

Learn how to generate a code to verify your identity when speaking to our Customer Support team. Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent comes on the line. 

To verify your account, follow these instructions:

  1. Open the Ring app.
  2. Tap the menu (☰) in the upper-left hand corner of the screen to open the side menu.
  3. Tap Control Centre.
  4. Tap Generate.
  5. Tap Generate Code.
  6. Your app will generate a unique six-digit code.

Follow the instructions given on your phone and enter your six-digit code on your phone keypad to verify your account.

This code will allow your Customer Support associate temporary access to your account information like your email address, location, and device MAC ID to help resolve your issue.

Do not share your password with anyone.
No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password.


Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum.