Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices.
Setting up end-to-end encryption (E2EE) requires a compatible mobile device and a Ring device that utilises E2EE.
Note: Video E2EE is not supported in Belgium.
How to set up video end-to-end encryption (E2EE)
Setting up video end-to-end encryption (E2EE) is a multi-step process. Follow the instructions below carefully.
Note: First, make sure you have the latest version of the Ring app.
- Go to Control Centre in the Ring app by tapping the menu (≡).
- Tap Video Encryption.
- Tap End-to-End Encryption.
- Tap Enable End-to-End Encryption.
- Tap Encryption Setup.
- Tap Generate a Passphrase.
- Important: Write your passphrase down or store it in a secure password manager.
- When entering the passphrase, be sure to enter all lowercase letters, include the hyphens, and don’t add any spaces.
If you lose your passphrase, there is no way to recover it.
- You will have to start over and re-enrol additional mobile devices.
- You may lose access to E2EE videos that you have already recorded.
- Tap Confirm and Continue.
- Follow the in-app instructions to enrol your mobile device in Video End-To-End Encryption.
- Tap Continue.
- Follow the in-app instructions to enrol your compatible Ring device(s) in Video End-To-End Encryption.
- If you have trouble with the set up and are using an iOS device, reboot your device and try set up again.
- Once your Ring device has completed its update and setup, push the front button on your doorbell or trigger motion detection on your camera to test your device. This will initialise your Ring device for E2EE.
- To turn off E2EE, follow steps 1-4 of these instructions, then tap Advanced Video Encryption, then Remove Advanced Video Encryption.