Start here
- Reconnect to / change your wifi network
- Add another person to your account
- Not seeing videos in your app
- Change your phone number
- Forgot password
- Ring Protect plan (subscribe to get recorded videos)
- Track your order
- Ring Alarm
- Installation instructions for all devices
Wifi, battery and power problems
Top articles for Ring Video Doorbells and Security Cameras
- How to reconnect to wifi or change your wifi network
- How to check your battery charge percentage in the Ring app
- Can't connect to Ring network during setup
- In app setup failing repeatedly
Login and account verification
- Forgot your Ring account password
- Authorising a new device or browser by generating a one-time password
- Understanding two-step verification
Ring app features (Adding a Shared User, Live View, notifications)
- How to add another person (Shared User) to your Ring account (video)
- Live View troubleshooting
- Utilising motion detection with your battery-powered Ring devices
- Downloading and updating the Ring app
- Mobile device compatibility and the Ring app
- Using Alexa to control your Ring Doorbell or Security Camera
Managing video recordings
- How to download and share videos (video)
- How to adjust your video storage time
- Ring app is having trouble showing video
Installation and setup
Visit the Ring Help Centre
Get information on just about anything you need to know, including:
- Tracking your Ring.com order
- How to subscribe to a Ring Protect plan
- Using Alexa to control your Ring Doorbell or Security Camera
- Ring Alarm support
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