Your personal data privacy and security is a priority at Ring.
We do ask you for some information to verify your account when you contact us, so we can be sure you are the account owner. This information might include:
- Your name.
- The last 4 digits of the credit card you have on file with us.
- Your physical street address.
- Your email address.
- Shared User information.
- The Ring device(s) you own.
- The unique MAC ID from the back of one of your Ring devices.
- The phone number you have on file.
How to detect scams
Cybercriminals can scam you into giving them personal information through an email, a phone call or a text message.
Be aware of:
- A phone number you don’t recognise or unsolicited phone call. View Ring Customer Support phone numbers.
- An email return address that's a personal email.
- Unfamiliar links or attachments asking you to click on something.
- Misspelled words and poor grammar.
- Scare tactics and urgent requests.
- Extreme or strange messages that don’t make sense.
- Interacting with someone pretending to be a “Ring Agent” on a website other than Ring.com.
What to do if you receive a suspicious communication
If someone claims to be from Ring, and you suspect they are not, do not give them any personal information. To report a claim like this, please visit Ring.com/security.
Just in case, we recommend checking a few things in your Ring account:
In the Ring app, you can manage phones, tablets and computers that are authorised to log in to your Ring account.
If you use text message as your method to receive your verification code when you sign in from a new device, make sure you're using the right phone number.
Your account security is our highest priority
Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow our recommended security best practices to ensure your Ring account stays secure.
For more tips on keeping your data safe, visit Ring.com/privacy.