Helpful Resources

What to Know
  • Ring Video Doorbell (1st Generation) Information

    To see a comparison of the Ring Video Doorbell (1st Generation) and Ring Video Doorbell (2nd Generation) click here. What is a Ring Video Doorbell? Ring Video Doorbell provides a new level of security, by notifying you via your smartphone or tablet when someone is on your property. With you...

  • Ring Video Doorbell (1st Generation) Chime Kit Compatibility List

    Find out if you have the Ring Video Doorbell (1st Generation) or Ring Video Doorbell (2nd Generation). Check whether your existing doorbell chime kit is compatible with Ring Video Doorbell (1st Generation), using our list of tested and confirmed chimes. For your safety, only use an existing ...

How to Use
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How to Fix
  • Using a Wedge Kit to properly position your Ring Video Doorbell

    Learn how and when to use a Wedge Kit to angle your Ring Video Doorbell. If you're installing a Ring Video Doorbell on a house with aluminum siding or on a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the device. This will help catch visitor ...

  • No audio from your mobile device to your Ring device

    If you can hear audio from your Ring doorbell on your phone, but no sound is travelling from your phone to your Ring Video Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iO...

  • Ring Video Doorbell (1st Generation) setup mode

    While setting up your Ring Video Doorbell, you'll be asked to put the device into setup mode. In order to put the device into setup mode, press and release the orange button on the back of the Ring Video Doorbell. Note:This article applies to the Ring Video Doorbell (1st Generation). Find inform...