What to Know
  • Confirming your address

    Why do I need to confirm my address? It's important to keep your address information up to date and remove any duplicate addresses, so that you can benefit from: Access to new security features Quick setup of future Ring devices Easy monitoring of multiple properties Assisted Monitoring (if you ...

  • Wifi security protocols for your Ring devices

    Code: P7-02 For your safety, you should make sure your home wifi network is secured with a password before connecting your Ring products to the network. Additionally, for extra security, there are a few different standards your router could be using, depending on its age and manufacturer. WEP, ...

  • Ring app mobile device compatibility

    Learn how to keep your Ring app and mobile device's operating system up-to-date. Update your mobile device to latest operating system Whether you are using Android or Apple, we recommend to update to the latest operating system (OS) on your phone and tablet to better protect your mobile devices a...

  • Privacy features in the Ring app

    Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Creating Pr...

  • Protect your personal data privacy and security

    Your personal data privacy and security is a priority at Ring.  Note: At Ring, we’ll never ask you for information like your account password or entire credit card number.  We do ask you for some information to verify your account when you contact us, so we can be sure you are the account owner. ...

  • Welcome to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

  • Downloading and updating the Ring app

    Going to ring.com/app will automatically download the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your device, use one of th...

  • Features and functions of the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time customer, congratulations on adding to the ring of security around your home! Now that you've downloaded the Ring app, we'd like to take you on a guided tour of the command centre for all your Ring produc...

  • Ring Control Centre Information

    Manage your account, community, and privacy settings with Control Centre. Accessing Control Centre You can access your Control Centre in the Ring app and within your account at Ring.com.  From the Ring app: Open the Ring app Tap the menu ☰ Tap Control Centre From a mobile or desktop browser:...

  • Rapid Ring app information

    As of May 25, 2023, the Rapid Ring app was deprecated. Over the past few years, we've upgraded the Ring app to improve overall performance and utility. With Ring Live View widgets, you can access Live View on your Ring Video Doorbells and Security Cameras with just a tap, right from the home scr...

  • Ring and access to your phone contacts

    The Ring app is requesting access to my phone's contact list. Why does Ring need this access? Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup...

  • Ring desktop app no longer available

    The Ring desktop app experience has moved to Ring.com. You’ll still be able to access Live View and get motion alerts, ring alerts, and all the latest features on Ring.com. To view videos from all your Ring Video Doorbells and Security Cameras, sign in to your account from a web browser or downlo...

  • Live View for Ring Video Doorbells and Security Cameras

    The Live View feature for your Ring Video Doorbell or Security Camera is available through your Ring app to see what's happening outside your door and around your home. To access Live View, you can open your Ring app and tap on one of your Ring devices. If you do not see updated features for Live...

  • Understanding video end-to-end encryption (E2EE)

    Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices. Ring already encrypts your videos by default when they are uploaded to the cloud (in transit) and stored on Ring’s servers (at ...

  • Setting up end-to-end encryption (E2EE)

    Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices. Setting up end-to-end encryption (E2EE) requires a compatible mobile device and a Ring device that utilises E2EE. Find out if y...

  • Generating a verification code in Control Centre

    Learn how to generate a verification code from Ring Control Centre to sign in to a new Ring device.  Get to know account verification In Control Centre, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We requi...

  • Get your verification codes by text message

    Learn how to update your account settings to receive verification codes by text whenever you sign in to Ring. Get to know account verification In Control Centre, you can choose how you want to receive your six digit verification code whenever you sign in to the Ring app or your account at Ring.co...

  • Creating a strong password for your Ring account

    Learn password safety tips to better protect your Ring account. Do not share your password with anyone.No Ring employee, Customer Support Associate or Community Manager will ever ask you for your password. Password safety tips It's important to safeguard your Ring account with a strong password t...

  • Motion Warning Information

    The Motion Warning feature is a digital recording that notifies visitors that they have triggered motion detection and are being recorded. The recording plays through the speaker on your Ring device. It says: Hi, you are currently being recorded. You cannot adjust the volume of this recording. Mo...

  • Advanced Motion Detection in Ring devices

    All Ring Video Doorbells and Security Cameras use Advanced Motion Detection, with benefits such as: Customisable Camera Motion Zones More accurate motion detection Reduction of unwanted motion alerts so you can capture only what matters most How to turn on Advanced Motion Detection Note: For s...

  • Motion detection for Ring devices

    Learn about optimising Motion Alerts, Motion Zones and motion detection for your Ring devices. Ring devices detect motion events in your surroundings, triggering motion alerts and video recordings. You can use Camera Motion Zones to define specific areas that you want your Ring device to monitor ...

  • Motion detection for Ring battery devices

    Motion detection for Ring devices: Learn how to enable, disable and optimise your motion alerts, and get information on motion detection. Using Camera Motion Zones: Learn how to add, edit and optimise your Camera Motion Zones with Security Cameras, and use Motion Settings such as Motion Schedules...

  • Using 3D Motion Detection

    3D Motion Detection, only available with Video Doorbell Pro 2, Floodlight Cam Wired Pro, Spotlight Cam Pro and Stick Up Cam Pro, uses radar to detect distance of an object providing more precise motion detection over camera vision detection, reducing false alerts, and allows pinpoint customisatio...

  • Optimising motion alerts with Motion Frequency

    Adjust how often you receive motion alerts and preserve battery life with Motion Frequency in the Ring app. The Motion Frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. How to adjust ...

  • Advanced Pre-Roll for wired Ring devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring Video Doorbells and Security Cameras have Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see...

  • Using Event History and Event Summary

    Event History is a video timeline that provides easy access to all events recorded1 by your Video Doorbells or Security Cameras with a Ring Protect subscription (sold separately). Event History features icons on a timeline, letting you know when certain events happened. Event Summary (only availa...

  • Camera Previews

    Camera Previews are the still images you see when you first open the Ring app, from each of your Ring video doorbells and security cameras. Each one is labelled with a time duration or a date, to let you know when the device took the image. How do Camera Previews work? Every time you open your Ri...

  • Bird's Eye View information

    With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. You may need to download the latest version of t...

  • Geofence in the Ring app

    This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A Geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a Geofence in the Ring app, the Ring app can remind you to set your Mode to “Aw...

  • Sharing, unsharing and deleting your Ring videos

    Learn how to share, unshare and delete your Ring videos.* *With Ring Protect you can save, review and share video recordings from your Ring devices to your Ring account. Without Ring Protect, you can still view real time video for Ring Video Doorbells and Security Cameras and answer doorbell noti...