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Purchase policies


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Purchase policies
  • Keeping your Ring account secure

    Learn tips to help keep your Ring account secure. Ring account security tips Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays sec...

  • Shipping policies

    Can I cancel my order? Call Customer Support within 45 minutes of placing your order to cancel it. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. You will have to wait until the item is delivered and then return it for a...

  • Deactivating a Ring Video Doorbell or Security Camera

    Important: Make sure your Ring app is updated to the latest version and follow the instructions at the bottom of this page to see if the deactivate feature is available to you. Please read all of the instructions BEFORE deactivating your device to prevent losing access to controls in the Ring app...

  • Take over or change ownership of a Ring device

    Learn how to set up a Ring device that currently appears to be registered to someone else. ImportantCancelling a Ring Protect plan, physically uninstalling a device, or deleting the Ring app does not release ownership. Ring devices must be removed in the Ring app. You cannot remove a device...

  • Signing back in to the Ring app

    Learn how to sign back in to Ring and more troubleshooting tips. Signing back in to your Ring account If you were recently logged out of Ring, here is how to sign back in. Open the Ring app, or log in to your account at Ring.com. Tap Log In. Enter your Ring account email and password. Retrieve y...

  • Linking your Ring and Amazon accounts

    Learn how to link your Ring account to your Amazon account and unlock the Ring Alexa Skill. Note: Only one Ring account can be linked to an Amazon account at a time. Link your Ring account to your Amazon account Open the Ring app. Tap menu (☰). Tap Control Centre. Scroll down and tap Amazon Acco...

  • SEPA payments for Ring Protect plans in Europe

    Ring is dedicated to making home security accessible and affordable for everyone. When you add a Protect plan, videos of each ring, motion and Live View event are stored in the cloud, so you can review, share, and save them at your leisure, for up to 180 days. If you previously tried to sign up f...

  • Cancelling a Ring account you did not sign up for

    Cancel a Ring account in a few easy steps. Change the password Attempt to sign in to the account. If you don't know the existing password for the account, click Forgot Password. Enter the email of the account you would like to change the password for. You will receive an email to that address....

  • Ring return policy

    You have 30 days from the date you received your device(s) to request a full refund with no questions asked. To return your item, please contact Customer Support to request a return label. This lets you return the device(s) to us free of charge, as long as the return originates from the same coun...

  • Finding your order status

    Keep track of your new Ring device by signing in to your Ring account or checking your order status from your Order Confirmation email. Checking your order status from your Ring account Go to Ring's Order History page. Sign in to your Ring account using the same email and password that you use t...

  • 10% Ring Protect discount terms and conditions

    One benefit of a Ring Protect subscription or trial is a 10% discount on future purchases for select Ring products. Ring also offers discounts to active duty, veterans and dependents of military personnel, and first responders. Discounts for frontline workers.  Discounts for military personnel.  ...

  • Theft protection for select Ring devices

    If your Ring Security Camera or Video Doorbell product is stolen at any time after your purchase, Ring will replace the stolen device at no charge to you. The remainder of this article contains the steps you should follow and important notes on eligibility requirements and limitations of this the...

  • Payment method FAQs

    Which payment systems can be used? Credit Card, Paypal, SEPA, iDEAL, SOFORT, Bancontact: We offer PayPal as a payment option on the checkout page to purchase Ring products only. If you would like to purchase both Ring products and a subscription plan together on the order, you will have to use a...