Base Station
  • Setting up your Ring Alarm Base Station

    Stay in control of your home from anywhere with the central hub of your alarm system — the Ring Alarm Base Station. Connect all of your Ring devices to Alarm using the Ring app. You can only have one Base Station per location, but you can have multiple locations (up to 10) on one Ring account. B...

  • Ring Alarm Base Station setup troubleshooting

    If you are having difficulty setting up your Ring Alarm Base Station, we can help. Use this article to match the error message on your screen. You’ll find an explanation of the issue and steps you can take to fix it.  "We can’t find your Base Station." You will see this message if your Base Stati...

  • Internet connectivity issues with your Ring Alarm Base Station

    Identify and troubleshoot what is causing your Alarm Base Station to have internet connectivity issues. Top reasons your Alarm Base Station may be offline Your location's internet may not be working, or your internet service provider is experiencing high traffic. You recently changed your wifi...

  • Connecting the Base Station with Ethernet and wifi

    Get answers on what to do if you’re experiencing internet interruption due to wifi credentials being removed when an Ethernet cable is connected. Can I connect the Ring Alarm Base Station to both Ethernet and wifi? No. The Ring Alarm Base Station can only be connected to the internet through eith...

  • Base Station going offline while on Ethernet

    If your Base Station is connected to an Ethernet router and it goes offline without explanation: Make sure that port 6970 is open on your router. If it's not, opening it up should clear up your problem.  Consult your router's documentation for how to check and open up ports.