Helpful Resources

What to Know
  • Welcome to your Ring Video Doorbell 2

    Congratulations on your New Ring Video Doorbell 2! You've taken a big step forward in securing your home! We've updated the Ring Video Doorbell 2 with some exciting new features. The following article covers some basic information that will get you up and running quickly. If you haven't yet set u...

  • Ring Video Doorbell 2 Information

    What is Ring Video Doorbell 2? Your new Ring Video Doorbell 2 is the start of a Ring of Security around your entire property. Now, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere. See who’s at your door, prevent crime and protect your...

  • Setting up your Ring Video Doorbell 2 in the Ring app

    Follow these steps to set up your Ring Video Doorbell 2 in the Ring app.   Before you begin installing your Ring Video Doorbell 2: Download the Ring Video Doorbell 2 instruction manual. Fully charge the battery using the provided orange USB cable. The battery is fully charged when only t...

  • Ring Video Doorbell 2 Chime Kit Compatibility List

    For your safety, only use an existing doorbell transformer within the range specified below to power your device. For connecting to an existing doorbell system:- Hardwired transformer (8 to 24 VAC, 50/60Hz, 5VA to 40VA)Not compatible with: DC, halogen and garden-lighting transformers   Com...

  • Charging the battery on your Ring Video Doorbell 2

    Code: P1-67 Code: P1-68 Code: P1-77 Code: P1-101 You only need one battery for your Ring Video Doorbell 2 to work properly. However, if you want extended battery life or don't want to experience any downtime while charging the battery, a second battery is available for purchase. Use a common mi...

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How To Use
  • How to physically install your Ring Video Doorbell 2 with an existing doorbell

    Note: This article applies to the Ring Video Doorbell 2. The latest Ring Video Doorbell (2nd Generation) doesn't require an additional diode.  Installing Ring Video Doorbell (2nd Generation) Physically installing up your Ring Video Doorbell 2 with an existing doorbell is a simple process. ...

  • Installing your Ring Video Doorbell 2 without an existing doorbell

    Install your Ring Video Doorbell 2 without an existing doorbell using our step-by-step guide.   Note: Set up your Ring Video Doorbell 2 in your Ring app before mounting it to your door.  Charge the battery Fully charge the battery by plugging it into a power source using the provided oran...

  • Ring Video Doorbell 2 setup mode

    While setting up Ring Video Doorbell 2, you'll be asked to put the device into setup mode. In order to put the device into setup mode, press and release the black button on the front of the doorbell. How do I know that my Ring Video Doorbell 2 is in setup mode?  You'll know your Ring Doorbell 2 i...

  • Connect your Ring Video Doorbell 2 directly to a low-voltage transformer without a pre-existing doorbell

    If you don't have an existing doorbell but would like to avoid the need to charge the battery of your Ring Video Doorbell 2, you can directly connect your Ring Video Doorbell to a low voltage transformer. For your safety, only use an existing doorbell transformer within the range specified below ...

  • Using Camera Motion Zones with your Ring Video Doorbell 2

    Motion detection for Ring devices: Learn about optimising Motion Alerts, Motion Zones and motion detection for your Video Doorbell. Using Camera Motion Zones: Learn how to add, edit and optimise your Camera Motion Zones with Video Doorbells, and use Motion Settings in the Ring app to refine your ...

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How to Fix
  • Wiring diagrams for Ring Video Doorbell 2 setup

    If you're in the process of setting up multiple Ring Video Doorbell 2 units, internal doorbells and transformers, the following wiring diagrams may help. Click on your setup to view the diagrams.  One Ring Doorbell 2/Two Internal Doorbells   Two Ring Doorbell 2 units/One Internal Doorb...

  • Fix lens flares on your Ring Video Doorbell 2

    If your Video Doorbell 2 video has a lens flare, it may be because your doorbell is installed on a surface that is bordered by brickwork or other wall sidings that protrude 2 cm or so above the level of the Ring Video Doorbell 2. At night, this causes the infrared light to reflect off the brickwo...

  • Solar Charger for the Ring Video Doorbell 2 Information

    What is the Solar Charger for the Ring Video Doorbell 2? The Solar Charger for the Ring Video Doorbell 2 is a small device that can be mounted behind your Ring Video Doorbell 2. With just a few hours of direct sunlight per day, it will help keep your Ring Video Doorbell 2 fully charged. Note: The...

  • Download the manual - Ring Video Doorbell 2

    Ring products are designed for easy setup and use. To find the user manual for your Ring Video Doorbell 2 in your language, select it in the list below. Click here for the North American English version of the manual Click here for the International English version of the manual. Click here for ...

  • Updating the firmware for Ring Video Doorbell 2

    Question: What is firmware and why is it important to keep it updated? Answer: Firmware is a software program embedded into your Ring Device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device. Note: Your hardware will u...