Helpful Resources

What to Know
  • Get started with your Ring Video Doorbell 4

    Learn how to test your video quality, add Shared Users and optimize your motion detection settings. Set up your Ring Video Doorbell in the Ring app. Run a video quality test The video below will give you information on how to test your video quality both near your router and outside at the instal...

  • Ring Video Doorbell 4 Information

    This article will cover commonly asked questions about Ring Video Doorbell 4. What is Ring Video Doorbell 4? Ring Video Doorbell 4 is Ring’s newest battery video doorbell with features including all-new Colour Pre-Roll technology, 1080p HD video, Two-Way Talk, Advanced Motion Detection, enhanced ...

  • Ring Video Doorbell 4 Chime Kit Compatibility List

    For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device.For connecting to an existing doorbell system:- Hardwired transformer (8 to 24 VAC, 50/60Hz, 5VA to 40VA)Ring accessories are sold separately and m...

How to Use
  • Using Camera Motion Zones with your Ring Video Doorbell 4

    Set up and customise your Camera Motion Zones for your Ring devices. Camera Motion Zones can help you detect motion in the areas that matter the most to you, and reduce the number of "false" motion alerts (such as cars driving by). By drawing your Camera Motion Zones to exclude high-traffic areas...

  • How to physically install your Ring Video Doorbell 4 without an existing doorbell

    Print this page Physically installing up your Ring Video Doorbell 4 without an existing doorbell is a simple process. Simply scroll down for a step-by-step guide. Note: You should setup your Ring Doorbell 4 in your Ring app before mounting it to your door. Click here for information on setting up...

  • Installing your Ring Video Doorbell 4 with an existing doorbell

    Print this page For safety and compliance information for this product, click here. Physically installing your Ring Video Doorbell 4 Plus with an existing doorbell is a simple process. Simply scroll down for a step-by-step guide. For your safety, only use an existing doorbell transformer within ...

  • Setting up your Ring Video Doorbell 4 in the Ring app

    Follow these steps to set up your Ring Video Doorbell 4 in the Ring app. Charge the provided battery Take the faceplate off the doorbell, and then remove the battery pack. Fully charge the provided battery by plugging it into a USB port using the provided orange cable. The battery is fully charge...

How to Fix
  • Proper positioning for your Ring Video Doorbell 4

    The proper positioning of your Ring Video Doorbell 4 depends on a number of factors including the layout of your garden, the distance from the front door to the street, objects within the Ring Doorbell's field of view, height of the door and more. This article will describe how your Ring Video Do...

  • Using a Wedge Kit to properly position your Ring Video Doorbell 4

    If you're installing a Ring Video Doorbell 4 on a house with cladding or in a house where the door is at the top of a set of stairs you can use a Wedge Kit to properly position a Ring Video Doorbell 4 to catch visitor motion but minimise "false positive" motion alerts such as cars in the street. ...

  • What to do when your Ring Video Doorbell 4 has trouble connecting to 5GHz wifi

    Ring Video Doorbell 4 offers dual band capabilities, connecting to 5GHz via channels 100 and above. Channels 36-64 are not available. If you are having trouble connecting your Ring Video Doorbell 4 to your router, we recommend changing the channel of your router or combining your 2.4GHz and 5GHz ...

  • Charging the battery for your Ring Video Doorbell 4

    Code: P1-67 Code: P1-68 Code: P1-77 Code: P1-101 You only need one battery for your Ring Video Doorbell 4 to work properly. However, if you want extended battery life or don't want to experience any downtime while charging the battery, a second battery is available for purchase. Use a common mi...