Products & Services
Ring has what you need to make your world more secure. Click for help with any of our Ring products or services.
Protect Plan Support
Ring Protect is an optional plan that covers monitoring and video recording services for Ring devices, 24/7. Click here for all the information you need on Ring Protect.
Get help with your Ring Alarm kit and accessories. You’ll also find information on monitoring, permits, customizable settings, arming with Alexa and more.
Ring Alarm Pro
Learn about Ring Alarm Pro, Power Packs, and the Jobsite Security Case. Plus, find support for Ring Edge local video storage, 24/7 Backup Internet, and other features.
With the Ring App on your smartphone, tablet, or computer, you're in complete control of your home’s security. Click here to get all the Ring app help you need.
Connected by Ring
Are you a Lennar Installer or Homeowner?
Whether it's your business, the neighborhood around your home, or your data security on the Ring.com store, Ring's got you covered.
Click here for help with our special services.
Ring for Business
Learn how to get the most out of Ring products and services for your business.
Neighbors is a free app from Ring that provides you with real-time crime and safety events delivered directly to your phone.
If you have questions about Ring.com store purchase policies, returns, and more, click here.
Get More Support
Whether it's speaking to our agents, our community of Neighbors, or watching video tutorials, we've got you covered.
Have questions or a feature request? Visit Ring's first neighbor-to-neighbor community forum.
From installation to tips and tricks on how to protect every corner of your home.
Get in Touch
Chat or call. Our CS Agents are working around the clock to answer all your questions.
Fixing Unexpected Battery Drain in Video Doorbell or Security Cameras
Code: P1-67 Code: P1-68 Code: P1-76 Troubleshoot an unexpected low battery in your Ring device. Batteries in Ring devices are designed to last for months between charges, but there are factors that could be causing unexpected battery drain. Things to check Local weather At temperatures below 40...
Ring Devices and Extreme Temperatures
Ring devices may have their performance affected by extreme weather and other conditions. We've listed a few suggestions on what to do if your Ring device runs out of power or shuts down. Here's what to do if you received a Cool Down Mode error message in the Ring app. Battery life and cold wea...
Using Live View
Use Live View to stream real-time video from your Ring Video Doorbells and Security Cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both Account Owners and Shared Users can access Live View. If you have a Ring Protect subscription, you can get video recordings of Live ...
Solving Connection Issues with Your Ring Device
Learn the top reasons why your Ring device may be having wifi connection issues. Most common causes for connection errors If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor connecti...
Ring Car Cam Information
Ring Car Cam is a dual-facing dashboard security camera with safety features designed for your car whether you're parked or on the go. Car Cam's built-in sensors and advanced disturbance detection can sense movement in and around your car, send alerts in real-time, and record incidents on the roa...
Keeping Your Ring Account Secure
Learn tips to help keep your Ring account secure. Ring account security tips Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays sec...
Cancellations, Returns, Missing Items, and Ring Shipping Policies
Can I cancel my order after placing it? You can cancel an order on your own within 45 minutes of placing it. After that timeframe, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the item is delivered, then re...