Receiving Text Notifications When Alarm Is Triggered

Save the Ring Monitoring Center phone number.
Add the Ring Monitoring Center phone number at 833-209-2159 to your mobile phone’s contacts to help ensure you won’t miss an alert during an emergency.

Never miss an emergency when Ring Alarm is triggered by opting into text notifications from our monitoring center sent to your emergency contacts* with Professional Monitoring (Ring Protect Plan subscription required).

*List yourself as the first emergency contact to ensure you are the primary point of contact when Ring Alarm is triggered.

Understanding Text Messages for Ring Alarm

Text messages* notifying you that an alarm event has happened will be sent from the monitoring center at 833-209-2159. The text message will give you the location where Alarm has been triggered and a link from alert.msahub.com where your emergency contact can cancel the alarm signal or request help from emergency responders.

*Text messages from the Ring monitoring center are only sent for burglary alarms. You’ll still receive a phone call for a medical, smoke/CO, or other types of alarming events.

If your emergency contacts don't cancel the alarm signal using the provided text link, you’ll still receive phone calls from the monitoring center. Canceling an alarm signal does not disarm your alarm system or silence the Alarm siren. The Ring Alarm Owner or Shared User must disarm the alarm in the Ring app or from the Keypad.

How to Receive Texts from the Ring Monitoring Center

To opt into texts message from our monitoring center:

  1. Open the Ring app.
  2. Tap the menu (☰).
  3. Tap Settings.
  4. Tap Monitoring.
  5. Tap Emergency Contacts under the settings section.
  6. Select the emergency contact that would like to receive SMS Texts.
  7. Check the box next to Receive Text Notifications.

Repeat these steps to opt into SMS text messages for each emergency contact. You can also opt into receiving texts from Ring when you first sign up for professional monitoring.1 Ensure you receive emergency text messages and calls from the Ring monitoring center when your phone is in Do Not Disturb (DND) mode by saving the Ring monitoring center phone number as a contact and setting it as an exception.

Opting out of monitoring center text messages.
Reply STOP to the text message from the monitoring center to opt out of receiving notifications when Alarm is triggered at any time. To start receiving text messages again, reply START to the monitoring center text.

 



1 A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for a business or commercially zoned address. See Ring alarm licenses at: ring.com/licenses. Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.

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