Adding Information for Emergency Responders in the Ring App

When you’re signed up for Ring Alarm professional monitoring1 or SOS for Cameras, the monitoring center can request emergency responders be sent to your location when Alarm is triggered or when you use the SOS button. When emergency responders arrive, it’s important that they know as information as possible about your location and its occupants.

Understanding What Information for Responders To Add in the Ring App

Is a security code needed to open a gate at the property? Is there a guard dog? Is there someone at the location who may require mobility assistance? Knowing information like building access codes, mobility assistance needs for residents, and what pets are on the property can help Ring’s trusted third-party monitoring center and your local emergency responders provide better assistance when it matters most.

Familiarize yourself with the types of information you can add in your settings when signed up for Ring Alarm professional monitoring1 or SOS for cameras:

  • Location Access (building, gate, or lock box codes): Include location access codes to your account in the Ring app to help emergency responders enter your location. Remember to keep this information updated regularly.
  • People: Add mobility assistance information for any one at the location so emergency responders can act fast to give them the help they need.
  • Pets: If you have pets on the property (inside or outside), you can let emergency responders know.

Adding Information for Responders in the Ring App

To add information for responders in the Ring app:

  1. Open the Ring app.
  2. Tap the menu (☰), then Settings.
  3. Tap Monitoring.
  4. Tap Dispatch Information then choose the category of information you’d like to add:
    1. Location Access: Share codes for doors, gates and more to allow emergency responders to enter your location quickly.
    2. People: Switch on the toggle to let emergency responders know if someone at the location requires mobility assistance.
    3. Pets: Include important details about your pets like how many there are and what types of animals they are.

Taking time to add these important details about your location to your Ring app today can help ensure a safer and easier response in case of an emergency.

Looking for more ways to enhance the Ring of Security around your home? Become familiar with professional monitoring response plans for different emergency scenarios and learn more about preventing false alarms.


1 A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for a business or commercially zoned address. See Ring alarm licenses at: Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.

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