Setting Up Ring Stick Up Cam in the Ring App

Download the Ring app

To download the Ring app:

  1. On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices).
  2. Search for Ring.
  3. Download and install the Ring app on your mobile device.

Alternatively, visit ring.com/app on your mobile device.

Create or log in to your account

If this is your first Ring product, you will be asked to set up an account.

To set up an account:

  1. Open the Ring app.
  2. Select Create Account.
  3. Follow the in-app instructions to create a new account.

If you already have another Ring device installed, just open the Ring app.

Tap "Set Up a Device"

Tap “Set Up a Device” then select “Security Cams.”

Scan the QR code on your Ring device

You can scan the QR code on your Ring device or product packaging via the Ring app.

  1. Tap the three lines (≡) on the left side of your Dashboard in the Ring app.
  2. Tap Set up a Device and select Security Cameras.
  3. Tap I’m Ready to Scan.
  4. Point your smartphone’s camera at the QR code on your Ring device or product packaging.
  5. Center the code in the phone camera’s view at the bottom half of the screen.
  6. When the code is recognized, a green square will appear and a pop-up with your device image detected.

If you experience issues scanning the QR code:

  1. Move your camera closer or further from the QR code to help it focus.
  2. Once your camera finds focus, hold it steady for a few seconds.
  3. If your camera won’t focus, clean your camera lens, move to a well-lit area, and try again.

If you continue to experience issues:

  1. Tap Other Options below the scanner.
  2. Select Can’t Scan the QR code.
  3. Confirm by selecting Enter code manually (this corresponds to PIN code digits underneath the QR code).
  4. Find your device in the list.
  5. Enter your five digit PIN which can be found below the QR code.

Specify your location

  1. If this is your first time setting up a Ring device, you will receive a request from your phone informing you that the Ring app wishes to use your phone’s location services to pinpoint your location. Allowing the app to do so will assist with inputting your address.
  2. Enter your address information into the app, then confirm it.
  3. If you have established a location previously, you can select it from the list of your locations.

Note: Without a specific location, certain features of your Stick Up Cam will not work properly.

Tap to learn more about Ring devices and your address.

Name your device

Select a specific name for your Stick Up Cam to distinguish it from other Ring devices on your account. You can choose one of the default names that are suggested, or you can enter your own by selecting “Custom…” at the bottom of the list.

Put your Stick Up Cam into Setup Mode

Press and release the orange button on the back of your Stick Up Cam. When there is a blinking white light on the back of your Stick Up Cam, tap “Continue” in your Ring app.

Connect to your Ring Device

iOS: Tap Join when the Ring app asks to join the Ring wifi network.

Android: Your device should automatically connect to the Ring wifi network.

If your device does not automatically connect to the Ring wifi network, or if you chose to continue without scanning in step four, please follow the steps below:

  1. Press the home button on your phone to leave the Ring app.
  2. Navigate to the Settings app, then tap wifi.
    • On Android, you may need to navigate to Connection then wifi.
  3. Select the Ring wifi network from the list of available networks. The network will appear as either:
    • Ring- followed by the last six digits of the MAC ID.
    • Ring Setup followed by the last two digits of the MAC ID.
  4. Once connected, close your Settings app and return to the Ring app.

Connect your Stick Up Cam to your wifi

Be sure you’re near your router and have your wifi password ready.

    1. Select your wifi network
      • If you have more than one wifii network, select the network closest to where you will be installing your Stick Up Cam.
    2. Enter your wifi password and press Continue.

Note: After connecting to your wifi network, your Stick Up Cam may update its internal software. While performing an update, the light on the back of your device will be solid white. When the light turns off, you can tap Continue in the Ring app and begin using your Stick Up Cam.

Test your Device

Once your Stick Up Cam has completed its update and setup, configure your Stick Up Cam’s motion zones, then open Live View to test your camera.

 

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.