In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, please add a valid address for your location.
Zero coordinate locations may cause the following issues in the app:
- The time zone is undefined for a user’s location.
- Map View feature in the Ring app doesn’t show the correct location on the map.
- Users may see a black screen in the Neighbors app and the Neighbors tab may disappear in the Ring app.
- Users may be unable to receive relevant Neighbors’ alerts due to an invalid location.
How to Fix your Address in the Ring App
It's easy to change or correct your address in the Ring app. Make sure to download the latest version of the Ring app before following the steps below. To learn more, read Downloading and Updating the Ring App.
- Open the Ring app.
- Tap the three lines (≡) on the top left corner of your Dashboard.
- Tap Settings.
- Tap Address.
- Click Edit Address.
- Select a location type.
- Enter a valid address based on your device location and select Use This Address or Edit Address if you need to make changes.
- Make sure to pin your address on the map to determine valid coordinates.
- Add a Name for the location and select Save Location.
Note: You may need to enter your address manually if it doesn't auto-populate as you're typing it in. Only primary account holders can edit locations in their Ring app. If you are a Ring Alarm user, you may need to re-establish your Professional Monitoring with your new address. You can learn more about Professional Monitoring for Ring Alarm here.
