Solving Power Problems with Video Doorbell Pro

Important:
The name of Video Doorbell Pro has changed to Wired Doorbell Plus. All the great features of your Video Doorbell Pro are still the same. If you purchased a Wired Doorbell Plus, you can use instructions for Video Doorbell Pro.

Keep your home protected with troubleshooting tips to help bring your Video Doorbell Pro back online when power problems arise.

If your Video Doorbell Pro has insufficient power, you may be experiencing:

  • Regular lose of connection to your wifi network.
  • Freezing up or shutting down during the ringtone sound after a button press.
  • Regular shutting off (the white light on the front will turn off).
  • Freezing up during a live event.
  • Incorrect ringing of your existing internal doorbell.
  • Lose of night vision.
  • Video Doorbell Pro working fine for a couple of events and then stops working.

To resolve your power issues and ensure your Ring Video Doorbell Pro works as intended, there are a few things you can try.

Bypassing your doorbell with a Pro Power Kit V2

The most common fix for power issues is to bypass your doorbell with a Pro Power Kit V2. If you do not have a Pro Power Kit V2 contact Customer Support by phone or get additional help bypassing your internal doorbell with the Pro Power Kit V2.

Upgrade your transformer

If the bypass method doesn't solve your power problems or you don't want to bypass your doorbell mechanism, consider upgrading your transformer. When purchasing and installing a new transformer, we recommend choosing one with at least 16 volts AC and at least 30 volt-amps (40 VA max) and 50/60Hz. Do not use a halogen or garden-lighting transformer or a DC transformer/power supply.

Learn more about installing a new transformer.

Use a Plug-in Adapter

If you don't have an internal doorbell mechanism or your existing system is unusable, resolve your power problem by installing a Plug-in Adapter

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