Learn How Amazon Home Services Installation Works

Ring is proud to partner with Amazon Home Services (AHS) to help fully install Ring products in your home. 

Frequently Asked Questions

What is Amazon Home Services?

Amazon Home Services (AHS) is a network of service professionals who are handpicked, trained, fully insured, and knowledgeable about Ring products. You can make convenient appointments that fit with your schedule and have a professional installer at your door ready to install your Ring product.

Do I have to use Amazon Home Services if I want to install Ring by myself?

No. If you would like to install your Ring yourself, Ring maintains a variety of self-service materials and information that can assist you.

Tap to learn more about installation info. 

Can I use another installer to install my Ring? 

Yes. Amazon Home Services is one of many professional installation partners with whom Ring maintains a working relationship. We have selected AHS to be our partner because of their reputation for excellence. 

How do I set up an appointment with AHS?

You cannot set up an Amazon Home Services appointment through the ring.com website. To begin the process, sign in to your Amazon account and go to the sign-up page to set up a convenient appointment.  

Once I set up an appointment, what kind of confirmation do I receive?  

Once your appointment is confirmed, you will receive the following:

  • An email confirmation.
  • A text message on your mobile phone (assuming you have provided it as a contact number).
  • A confirmation email and picture of your technician 24 hours prior to your appointment. 

Can I change or cancel orders prior to their arrival?

You can communicate with your technician, reschedule the appointment, or cancel online via Amazon Orders. Since you aren't charged until the actual work is completed, canceling a job doesn't require a refund.

I currently have an appointment with HelloTech. Will that appointment be moved to Amazon Home Services or refunded? 

No. Existing HelloTech appointments will remain on the books, and HelloTech will complete all their current, outstanding appointments.

What happens if I previously had work done by HelloTech and there was an issue with the work? 

If you have questions or issues concerning work done by HelloTech, please contact our customer support team.

What happens if the technician is late or misses an appointment?

You can resolve any issues relating to your technician or your appointment by contacting Amazon Home Services.

What is the cost for an AHS installation? 

The cost of your installation can be found on Amazon's Home Services order page.



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