Learn how to solve devices continually falling offline by adjusting your router settings.
Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router.
Things to check
Check for low upload speeds
To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices.
- Ring devices with 720p video require at least 500 Kbps upload and download speeds, although 1 Mbps is recommended for optimal performance.
- Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.
Check for poor signal strength
A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.
Things to try
If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in.
Adjust your router channel
Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.
- If you are receiving a message that the network cannot be found or is too far away when connecting devices to the 2.4 GHz frequency, it could be due to this congestion. We recommend switching your router’s channel to 1, 6, or 11 as they do not overlap other channels.
- Make sure your device is 5 GHz compatible if you're connecting to a 5 GHz network. You can also try connecting to a 2.4 GHz network first, then switching to a 5 GHz network.
- Change the name of your 2.4 GHz and 5 GHz networks so you can tell them apart easily.
- A wifi analyzer application can be used on Android devices, or sometimes within your router, to evaluate which channels have the most congestion. We recommend doing this when you are experiencing setup problems, poor audio and/or video quality, or delays with notifications.
Adjust your DHCP lease time
The average home router will have a lease time of 8-24 hours. Every time the lease renews, there’s a chance your devices will be assigned a different IP address and fall offline for a period of time as a result. To resolve this, you can set a longer lease time, give the device a reserved IP address, or set it up with a static IP.
Create a DHCP reservation
A DHCP reservation is a permanent IP address assignment that is reserved for the use of one device. Using the MAC address listed on the back of your Ring device or on the box, create a DHCP reservation to ensure that every time your Ring device connects to your router, it will be given the same address.
- Please note that there are many different terms for this option; check your router’s manual to be sure.
Set a static IP
You can also set a static IP during the setup process in the Ring application.
Ensure the address you provide is outside the range of your DHCP server in order to prevent an IP conflict.
Change the encryption type to WPA2
While Ring devices are compatible with WPA, WEP, and WPA2 security protocols, we strongly recommend using WPA2 for the most secure connection and broadest compatibility. WEP encryption is the oldest and least secure of these options and, for your safety, we do not recommend using it with Ring devices.
Check your SSID
Check the SSID (name) of your network. If your SSID has special characters or blank spaces before or after the name, rename the network to something simpler. Unusual characters or spaces in the SSID can cause problems during setup.