When an alarm signal is received, the monitoring center1 will call your list of emergency contacts based off of the monitoring emergency response plan detailing who gets called and when.
Get the most out of your emergency contacts list by:
Listing yourself as the first emergency contact (to ensure you’re called first by the monitoring center).
Adding people you trust to:
Answer their phone and handle Alarm emergencies.
Remember the verbal password and say it when asked in order to verify identity.
Go to your home if assistance is needed.
Unlock your home to give emergency responders access to your home if necessary.
Use your Ring Alarm and disarm2 it, if asked by authorities.
How to add or update an emergency contact
Adding your first and second emergency contact is required during the initial setup of your Ring Alarm. You can go back and add a third emergency contact or update existing contacts’ information at any time.
To add and/or update an emergency contact to your list:
- Open the Ring app.
- Tap the menu (☰).
- Tap Settings.
- Tap Monitoring.
- Tap Emergency Contacts.
- Tap First emergency contact or the contact who’s information you would like to update.
- Input contact information.
- Tap Save First Contact.
How to opt out of emergency contact
There is currently no option for neighbors enrolled in Assisted or Professional Monitoring to opt out of being an emergency contact from the Ring app.
However, neighbors enrolled in Assisted Monitoring can opt of out being an emergency contact during the call with the monitoring center when an alarming event is triggered.
To opt out of emergency contact by phone:
- Answer the call from Ring Monitoring Center at 833-209-2159 during an Alarm emergency.
- Press the number 9 on the keypad when prompted by the monitoring center to opt out of emergency contact.
1 A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses.
2 Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.