Ring Video Doorbell (2nd Generation) Information

Know who’s there at home or while away with the Ring Video Doorbell (2nd Generation) boasting upgraded features like Near Zone motion detection, 1080p video, enhanced night vision, improved audio quality and more.

Frequently asked questions

What’s new about the Ring Video Doorbell (2nd Generation)?
With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5- to 15-feet in front of your home and a reimagined mounting setup of that simplifies installation and removal of the battery for easy charging.

What are the features of Ring Video Doorbell (2nd Generation)?

  • Advanced Motion Detection with Adjustable Motion Zones
  • Live View
  • Near Zone motion detection
  • Improved audio quality
  • Improved night vision
  • Automated doorbell type detection

Do I need to replace my Ring Video Doorbell with the Ring Video Doorbell (2nd Generation)?
No. The original Ring Video Doorbell will continue to work as normal and will continue to be supported by Ring.

Is there a trade-in incentive program for the Ring Video Doorbell (2nd Generation release)?
Yes. Trade in your current Ring Video Doorbell through Amazon’s Home Security Trade-in Program.

Product Specs

What comes in the box with the Ring Video Doorbell (2nd Generation)?

  • Ring Video Doorbell (2nd Generation)
  • Installation hardware and tools
  • USB charging cable
  • Mounting bracket
  • User manual & quick-start guide
  • Security Sticker

What are the tech specs of the Ring Video Doorbell (2nd Generation)?

Ring Video Doorbell (2nd Generation) Tech Specs
Camera Resolution 1080p HD Video
Field of View 155° horizontal, 90° vertical
Connectivity 2.4GHz Wireless 802.11 B/G/N
Connection Speed High Speed Internet
Audio Specs Two way audio with noise cancellation
System Requirements iOS 12 or later, Android 6.0 or later
Dimensions 2.4 in. x 4.98 in x 1.10 in (62mm x 126.5mm x 28mm)
Power Supply

Built-in rechargeable battery pack

Can be hardwired to an existing doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz for continuous charging.

Operating Temperature
  • -5° to 120° F (-20.5° to 48.5° C)
  • Weather- and water-resistant
Compatibility
Warranty

 

Compatibility & Usage

Can I use existing mounting brackets, solar mounts, charging cables and wedge/corner kits for the Ring Video Doorbell (2nd Generation)?
Earlier Video Doorbell charging cables can be used for the Ring Video Doorbell (2nd Generation). Mounting brackets and wedge/corner kits are not backwards compatible. Find a compatible solar mount here.

Internet Requirements

What wifi networks is Ring Video Doorbell (2nd Generation) compatible with?
Ring Video Doorbell (2nd Generation) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies.

What is the recommended Internet speed for Ring Video Doorbell (2nd Generation)?
High speed internet.

Data Usage and Recording Plans

Does the Ring Video Doorbell (2nd Generation) use cellular data all the time or just when it's activated?
Ring Video Doorbell (2nd Generation) will only use cellular when activated by an event, recording an event, or when you access Live View in the Ring app. If the Video Doorbell doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does the Ring Video Doorbell (2nd Generation) save footage for later review?
It can, however, an optional Ring Protect Plan subscription is required to save and share event video.

Installation

Can I adjust the angle of the Ring Video Doorbell (2nd Generation) in a direction other than straight ahead?
The Ring Video Doorbell (2nd Generation) can be adjusted to point in directions other than straight forward by using a wedge or corner kit.

What are the two types of screws that came with my Ring Video Doorbell (2nd Generation) used for?
There are two types of screws included in the product packaging:

  • The four wood screws are used to secure the mounting bracket to your door or wall.
  • The two star-shaped security screws are used to to tighten the screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate to help deter theft.

rvd-2nd-gen-sec-screw-comp.jpg

Important!
For your safety, use only the short security screws under the faceplate. Using another type of screw could damage the battery and create a potential fire hazard.

Purchases, Refunds, and Warranties

Where can I order the Ring Video Doorbell (2nd Generation)?
The Ring Video Doorbell (2nd Generation) is available on Ring.com and at many fine retailers.

Does the Ring Video Doorbell (2nd Generation) have a warranty?
Yes, a one-year Ring Limited Warranty for parts and lifetime Theft Protection Plan warranty.

Does Ring have a refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Ring Video Doorbell (2nd Generation)?
If stolen, we will replace it for free. Simply fulfill the reporting requirements laid out in Ring’s theft and replacement policy, and we’ll ship you a replacement Ring Video Doorbell (2nd Generation).

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