Ring Edge lets you store and process videos captured on your Ring device locally rather than in the Cloud (*Ring Protect Pro subscription required, sold separately).
However, in some cases, your Ring camera might not be eligible to enroll in Ring Edge.
Below, you'll find some common reasons why your camera is ineligible for enrolling, and how to fix the issue.
Ineligible camera models
These devices do not work with Ring Edge:
- Ring Video Doorbell (1st Generation)
- Discontinued versions of Ring Stick Up Cam
- Indoor Cam (2nd Gen)
- Car Cam
End-to-End Encryption camera enrollment
If your camera is using Video End-to-End Encryption, this will cause some features, including Ring Edge, to become unavailable.
Ring Protect Plan subscription
The Ring Edge feature is only active when subscribed to a Ring Protect plan.
Firmware update required
To use Ring Edge, your camera needs to be running the latest firmware version from Ring.
If you’ve checked all of these solutions, but are still having issues making your camera eligible to enroll in Ring Edge, Neighbor Support can help.