Replacing your Ring Alarm Keypad (1st Generation)

Before you begin, make sure your Ring Alarm is disarmed.

Remove your Keypad (1st Generation)

1. Unplug the Keypad.
2. Find the Keypad you wish to remove in the Ring app
   • Tap menu (☰).
   • Tap Devices.
     • You may see the Keypad listed, or you may need to tap Alarm Base Station, then tap the Keypad.
3. Tap Device Settings.
4. Tap Remove.
   
5. Press and hold the number 1 key on the Keypad for 5 seconds. The app will let you know the device was removed.

If unsuccessful, follow these steps to remove your Keypad (1st Generation)

1. Keep your Ring Keypad unplugged.
2. In the Ring app, tap menu (☰).
3. Tap Set Up a Device.
4. Tap Security Devices.
5. Tap Keypads.
6. Tap Keypad.
7. Tap Device Settings.
8. Tap Advanced Options.
9. Tap Remove Failed.
10. Tap Remove then tap OK. 
11. The app will let you know the device was removed.

Add your new Keypad (2nd Generation)

1. In the Ring app, tap menu (☰) at the top left.
2. Tap Set Up a Device.
3. Tap Security Devices.
4. Tap Keypads.
5. Tap Keypad.
6. Follow the in-app instructions to complete setup.
7. Mount the new Keypad in the same spot as your original Keypad, or choose a convenient location so you can arm and disarm easily as you come and go. You can rest the Keypad on a flat surface or install it on a wall with the bracket and screws included.