Important:
The name of Video Doorbell Pro has changed to Wired Doorbell Plus. All the great features of your Video Doorbell Pro are still the same. If you purchased a Wired Doorbell Plus, you can use instructions for Video Doorbell Pro.
Learn how to fix power issues for Video Doorbell Pro.
How to tell if Video Doorbell Pro is not getting enough power
If your Video Doorbell Pro is having issues after first installing, oftentimes this is due to an error during the installation process. Symptoms include:
- Frequent shutdowns
- Regularly loses connection to your wifi network
- Has poor motion detection
- Video freezes during live events
- Night vision isn't working
- You internal doorbell chime doesn't sound when the doorbell is pressed
Fixing power issues on Video Doorbell Pro
Before you get started, make sure you have the most up to date mobile device operating system (iOS or Android) and the latest version of the Ring app. Learn more
Check the wiring on Pro Power Kit
Your Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 must be properly connected to the Pro Power Kit to receive power and function normally.
Learn how to wire and install the Pro Power Kit
Use correct wire gauge
When hardwiring your device, the wire gauge needs to be big enough to transmit adequate power.
See if your wire gauge falls within the appropriate size range.
Confirm transformer has enough voltage
Your hardwired doorbell transformer needs to have enough voltage to power your device. Both Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 require a power source supplying a minimum of 16 volts AC.
Learn how to check the voltage on Video Doorbell Pro.
If your existing unit isn’t supplying enough power, you’ll need to upgrade your transformer.
