Helpful Resources

What to Know
  • Ring + Partners in the Ring App

    You may have been using the Live View feature in the Ring app to access different apps on your mobile device. These links will no longer be available, but you can use the resources below to access the apps directly.ADT PulseiOS (Apple) AndroidKevoiOS (Apple)AndroidKisiiOS (Apple)AndroidLockitronL...

  • Confirming Your Address on Your Ring Account

    Why do I need to confirm my address? To enable new features for your Ring products, it's important that your address is current and that duplicate addresses are removed. Why is this necessary? This enables new security features and makes setting up future Ring devices faster and easier. It also m...

  • Wifi Security Protocols for Your Ring Devices

    Code: P7-02 It is recommended, for safety, that you use a password to connect your Ring products to a network/s. Additionally, for extra security, there are a few different standards for your router, depending on its age and manufacturer. WEP, WPA, WPA2, and WPA3 are wifi security protocols tha...

  • Mobile Device Compatibility and the Ring App

    Learn how to keep your Ring app and mobile device's operating system up-to-date. Update your mobile device to the latest operating system Whether you are using Android or Apple, we recommend updating to the latest operating system (OS) on your phone or tablet to better protect your mobile devices...

  • How to Use Privacy Features in the Ring App

    Use the privacy features in the Ring app to comply with applicable local and national laws and respect your neighbors' privacy. Creating Privacy Zones A Privacy Zone is an area within your Ring device camera's field-of-view that you can define as off-limits. The Ring app won't display anything wi...

  • Safeguard Your Personal Data Privacy and Security

    Your personal data privacy and security is a priority at Ring.  Note: Ring will never ask you for your password. At Ring, we’ll never ask you for information like your account password or entire credit card number. We do ask you for some information to verify your account when you contact us, so ...

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How to Use
  • Using Live View

    Use Live View to stream real-time video from your Ring Video Doorbells and Security Cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both Account Owners and Shared Users can access Live View. If you have a Ring Protect subscription, you can get video recordings of Live ...

  • Sound Detection in the Ring App

    If you have a Ring Protect Plus subscription, your Wired Doorbell Pro (formerly Video Doorbell Pro 2) or Floodlight Cam Wired Pro can use Sound Detection in addition to Motion Detection and send app notifications¹ when they detect certain sounds.² The recordings of these events will also appear a...

  • Finding Your Internet Upload Speed

    Learn how to see your Internet Upload Speed in the Ring app or your account at Ring.com. Code: W4-04 Internet Upload Speed is how fast your
Ring device sends data like encrypted Ring videos to the internet. This feature will be available for all customers soon.We are slowly rolling out this fea...

  • Finding Your Ring Device’s Transmit Speed

    Learn how to see your Ring device's Transmit Speed in the Ring app or your account at Ring.com. Code: W4-05 Your Ring device’s transmit speed over wifi (or ethernet) is the speed of the direct connection between your Ring device and your local network (i.e. your router) when uploading data like...

  • Managing Your Authorized Logged-In Devices

    Learn how to manage which devices are logged in and authorized to access your Ring account. Get to know Authorized Client Devices In Control Center, you can manage the phones, tablets, and computers that are authorized to log in to your Ring account. Each time you successfully log in to Ring wit...

  • Account Management in Control Center

    Learn how to update your Ring account information like your name, email, phone number, password and more. Get to know Account Management With Account Management, you can manage your Ring account information: how your name appears in your account, change your phone number, update your email, and ...

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How to Fix
  • Solving Connection Issues with Your Ring Device

    Learn the top reasons why your Ring device may be having wifi connection issues.  Most common causes for connection errors If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor connecti...

  • Mobile Browser Compatibility and the Ring App

    Learn how to download a compatible mobile browser to use the latest features of the Ring app. Compatible mobile browsers For Android devices: Google Chrome Samsung Firefox (app versions after August 16, 2023) Amazon Silk (Fire tablets only) How to download a supported browser on your Android d...

  • How to Fix Invalid Location Coordinates in the Ring App

    In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, please add a valid address for your location. Zero coordinate locations may cause the following issues in the app: The time zone is undefined for a user’s location. Map Vie...

  • How to Keep Your Mobile Device and Ring App Updated

    Keep your mobile device(s) and Ring app updated to get the most benefits from your Ring devices and compatible technology. Setup automatic updatesThe easiest way to keep your mobile device(s) and Ring app updated is to set up automatic updates in your mobile device settings.   1. Set Up Automatic...

  • How to Troubleshoot Map View

    If you haven't set up Map View, use this link for step-by-step instructions. To use Map View, you'll need to:  Have the latest version of the Ring app. Enable the Ring Alexa Skill. If you don't turn on the Alexa Skill feature, your app will display an error. Add Alexa-Connected devices to the...

  • Cool Down Mode for Ring Devices

    Code: W6-01 Extreme temperatures and other conditions may cause your Ring Video Doorbell or Security Cam to overheat. When this happens, you’ll see an error message in the Ring app that says: (Your Device) is in Cool Down Mode. Tap here for tips on how to prevent your Ring devices from overhea...

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Ring & Alexa
  • Alexa Emergency Assist Information

    Get 24/7 hands-free access to emergency support via your Amazon Echo devices with Alexa Emergency Assist. What is Alexa Emergency Assist? Alexa Emergency Assist, available in the United States only, is a new Alexa service that gives you 24/7 hands-free access to Urgent Response via Amazon’s Echo-...

  • Setting Up Alexa Person and Package Announcements

    With a Ring Protect subscription, you can opt in to get Alexa Person and Package Detection Announcements.  When your Ring device detects a person or package, you'll get an automatic Live View of your Ring camera feed on your Echo Show, Fire TV, or Fire Tablet, along with a voice announcement, an...

  • Syncing Your Ring Devices With Alexa

    Create a smart home by syncing your Ring devices with your Amazon Alexa-enabled device. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above), Fire TV (2 and above), Fire TV Cube (1 and above), Fire TV Stick 4K, Fire TV St...

  • Control Your Ring Doorbell or Security Camera with Alexa

    To connect and control a Ring video doorbell or security camera with a compatible Alexa-enabled device, you’ll need to add Ring as a skill in your Alexa app. Then you’ll be able to use voice commands for your Ring device(s), including doorbells and cameras, and access Live View on compatible Echo...

  • Creating a Routine with Alexa and your Ring Device

    Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device (such as a doorbell or security camera), usually triggered by an event such as motion detection. Routines follow a simple formula: when this  happens (for example, your doorbell detects motio...

  • Ring Supported Alexa-Enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a Skill in your Alexa app. Once this is done, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. Certain Ring device features require compatible Alexa-enabled devic...

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