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  • How to Chat with Ring Customer Support

    Our Customer Support Team is available to chat during business hours Monday to Sunday from 5AM - 9PM MT (US)Tap the button below to start chatting. Chat with Us Hours: 5AM - 9PM MT (US)   How Chat Works Tap the "Chat with Us" button to open chat. We'll prompt you to input details abo...

  • Creating a Ring Account

    Learn how to create a free Ring account to manage your home security.  Setting up your Ring account Download the Ring app.Before you get started, make sure to download the Ring app from your app store on your phone or tablet. You can also visit Ring.com/app on your mobile device's browser window....

  • Ship Your Replaced Device Back to Ring

    Learn how to return your Ring device in for a replacement. Replacing your in-warranty Ring device If you contacted Customer Support and they determined that your in-warranty Ring device needs to be replaced, this is what will happen next: Your replacement device order is processed. Ring Custome...

  • How to Track Your Ring.com Order

    When you purchase from Ring.com, you’ll receive email notifications with shipping information and/or more details about your order (usually within two to three days). Tap the button or link in the email to take you to the tracking page where you can check the status of your current shipments. Jum...

  • Ring Video Doorbell (2nd Generation) Recall

    This recall only impacted select Video Doorbell (2nd Gen) devices.Ring Video Doorbell 2, 3, 3+, 4, Battery Doorbell Plus, Peephole Cam, and all other battery doorbells were not affected.Find out the model of your video doorbell On November 10, 2020, Ring determined that the battery for Video Door...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

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  • Keeping Your Ring Account Secure

    Learn tips to help keep your Ring account secure. Ring account security tips Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays sec...

  • Cancellations, Returns, Missing Items, and Ring Shipping Policies

    Can I cancel my order after placing it?  You can cancel an order on your own within 45 minutes of placing it. After that timeframe, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the item is delivered, then re...

  • How to Recycle Your Ring Device

    Learn how and where to recycle your old Ring devices and other e-waste. Preparing your Ring device for recycling Recycling used electronics reduces electronic waste (e-waste) and helps the environment. Thank you for taking proactive steps to reduce your e-waste footprint. Before recycling your d...

  • Deactivating a Ring Doorbell or Security Camera

    Important!Update your Ring app to the latest version to see if the deactivation feature is available for your device. Read all instructions before deactivating to prevent losing access to controls in the Ring app. Deactivate and repurpose existing Ring Doorbell or Security Cameras by transferring...

  • Amazon Home Security Trade-in Program Information

    If you want to upgrade your older security devices, the Amazon Home Security Trade-in Program allows you to exchange an eligible device from Ring, Blink or other companies for an Amazon gift card and a promotional discount towards any new qualifying Ring or Blink smart doorbell or security camera...

  • How to Take Over or Change Ownership of a Ring Device

    Learn how to set up a Ring device that currently appears to be registered to someone else. ImportantCanceling a Ring Protect plan, physically uninstalling a device, or deleting the Ring app does not release ownership. Ring devices must be removed in the Ring app. You cannot remove a device ...

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