If you have a Ring Protect Plus subscription, your Wired Doorbell Pro (formerly Video Doorbell Pro 2) or Floodlight Cam Wired Pro can use Sound Detection in addition to Motion Detection and send app notifications¹ when they detect certain sounds.² The recordings of these events will also appear a...

Learn how to see your Internet Upload Speed in the Ring app or your account at Ring.com. Code: W4-04 Internet Upload Speed is how fast your
Ring device sends data like encrypted Ring videos to the internet. This feature will be available for all customers soon.We are slowly rolling out this fea...

Learn how to see your Ring device's Transmit Speed in the Ring app or your account at Ring.com. Code: W4-05 Your Ring device’s transmit speed over wifi (or ethernet) is the speed of the direct connection between your Ring device and your local network (i.e. your router) when uploading data like...

Learn how to manage which devices are logged in and authorized to access your Ring account. Get to know Authorized Client Devices In Control Center, you can manage the phones, tablets, and computers that are authorized to log in to your Ring account. Each time you successfully log in to Ring wit...

Learn how to update your Ring account information like your name, email, phone number, password and more. Get to know Account Management With Account Management, you can manage your Ring account information: how your name appears in your account, change your phone number, update your email, and ...

Learn to update how your name appears in your Ring account. Updating your Name You can change or update your name in the Ring app or your account at Ring.com. From the Ring app: Open the Ring app. Tap the menu (☰) and scroll down to Control Center. Tap Account Management. Under Name, tap Updat...

Learn all the ways you can verify your account when signing in to Ring, or when speaking to Customer Support. Get to know Account Verification With Account Verification, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at...

Learn how to add Live View widgets to your phone or tablet's home screen. Get to know Live View widgets With Ring Live View widgets, you can access Live View on your Ring video doorbells and security cameras with just a tap, right from the home screen of your smartphone or tablet. Ring Live View...

Priority Alerts is a subscription feature available for iOS users with a Protect Plus or Pro subscription. This feature lets you receive Ring Doorbell and Security Camera alerts when your mobile device is in Do Not Disturb mode or a Focus, and/or to override settings like Alerts Snooze and Motio...

Adjust the volume on your Ring Video Doorbell, Security Cameras, and Chime or Chime Pro to the sound level that’s right for you. How to adjust the volume on your Video Doorbell Tap on the menu (☰). Tap Devices. Tap your Video Doorbell. Tap Device Settings. Tap General Settings. Tap Volume Settin...

Learn how to set Chime or Chime Pro to play sounds when events happen on Ring devices at the same location. Chime Alerts are only available for devices at the same location.Previously, Chime and Chime Pro devices could play sounds across multiple Ring device addresses. We've since improved this f...

Jump to:  What is Map View? What You Need to Know to Use Map View How to Set Up Map View Changing Locations Using Map View Troubleshooting Map View  What is Map View?  Map View allows you to pin your video doorbells and security cameras on a map, and see them at a glance from an overhead view in...

Bird's Eye Zones allows you to create customized aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts – so you can get notified about activity in your front garden, not the pavement. A motion event is only triggered if your radar...

Rebooting your Ring device is an easy way to solve distorted audio and discolored video issues like black video, pink video or night vision during daytime hours. How to reboot your device in the Ring app Note: To reboot your Ring device in the Ring app, it must be connected to wifi. Open the Ri...

Learn how to recover access to your Ring account (without calling Customer Support) if you’ve lost access to verification codes. The process involves five simple steps to securely verify your identity and generate a new verification code. All you need is your mobile device or web browser, your go...

Reduce eye strain, improve readability and extend the battery life of your mobile device by turning on Dark Mode in the Ring app. Important:Update to the latest version of Ring app and your mobile device's operating system to start using Dark Mode. How to set up Dark Mode in the Ring app 1. Tap t...

Package Alerts are available on select Ring video doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect subscription and one of the following devices: Video Doorbell (2nd Generation) Video Doorbell 2 V...

Get informed about events happening on your property with push notifications delivered to your computer desktop. You can receive push notifications when you’re logged into your Ring account as part of your Ring Protect subscription. Without a subscription, you will not receive them. Push notifica...

Fix issues with devices that receive a “Device Registered to Someone Else” message during setup to bring reliable security coverage to your home. The primary reason why a message saying your new Ring device might be registered to another owner is that at some point, another person started the set...

Learn how to enroll your new phone number to receive verification codes when you sign in to Ring. Get to know Account Verification In Control Center, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require ...

Learn how to enroll a device with an authenticator app to get your verification codes whenever you sign in to Ring. Having trouble signing in a new device?Open the authenticator app on the personal device you originally enrolled in your Ring account. You can only use this device to generate...

After you have set up Amazon Key In-Garage Delivery, you can link your Ring security cameras. You’ll need a Ring Protect plan to receive recordings of deliveries.  How to Link Your Security Camera with Amazon Key in the Ring App Open the Ring app. Tap the Menu (≡) on the top left. Tap Key Delive...

Learn how you may be able to get your verification code from a device you've used in the past 30 days, and other ways to sign in. Quick Tip: Check text messages on other devices.You may be receiving your verification codes on an older phone or tablet, or your laptop may also be receiving te...

Learn how to update the password you use to sign in to your Ring account. Do not share your password with anyone.No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password. Updating your Ring account Password You can change your Ring account password in...

Quick Replies is a smart doorbell feature, similar to an answering machine for your door, available for almost all Ring doorbells in the US and Canada. Quick Replies is not available for the Ring Video Doorbell (1st Generation). Tap to learn how to find your doorbell model in the Ring app. Using ...

Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring device...

If your wired Ring security camera detects a Motion Event and you have a Ring Protect Plan, your device will record1 the motion for a set amount of time based on your video recording length setting. On most Ring wired cameras, the video recording length is set to Auto. The Auto setting makes your...

The Ring app gives you the power to control how long your Ring devices record events. By lowering or raising your video recording length, you can either record longer events to capture more detail, or record shorter events to preserve battery life.  Adjusting your Ring device's recording length I...

Jump to: How to change your video storageThings to knowVideos shared to other platformsFrequently asked questions With a Ring Protect Plan or trial, you can record, store, and save your Ring videos for up to 180 days in the US1. This means that a video can remain in your account for up to 180 day...