Helpful Resources

What to Know
  • Video Doorbell Elite Information

    The Ring Video Doorbell Elite is our flush-mounted video doorbell with PoE and a variety of other advanced features. Visit the product page at https://ring.com/elite for an overview of the device. Video Doorbell Elite Product Specs and Features What are the features of Ring Video Doorbell Elite?H...

  • Ring Video Doorbell Elite Chime Kit Compatibility

    For your safety, only use an existing doorbell transformer within the range specified below to hear your existing chime.For connecting to an existing doorbell system:- Hardwired transformer (8 to 24 VAC, 50/60Hz, 5VA to 40VA) Using incompatible transformers can damage your device and cause electr...

How to Use
  • Motion Sensitivity Slider for Ring Video Doorbell Elite

    In many ways, your Ring Video Doorbell Elite sees the world the way you do. After you draw a geometric motion zone covering the area you want to see, your Ring camera focuses on that area. The Ring device then monitors the area you've customized for movement.  Using the Motion Sensitivity slider ...

  • Download the Manual - Ring Video Doorbell Elite

    Ring products are designed for easy setup and use. To find the user manual for your Ring product, select it below. Click here for the English version of the manual.  

  • Setting Up Your Ring Video Doorbell Elite in the Ring App

    Setting up your Ring Video Doorbell Elite in the Ring app is simple. Simply scroll down for a step-by-step guide. Step One - Download the Ring App To download the Ring app: On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices). Search for ...

  • Installing Ring Video Doorbell Elite

    Before setting up your Ring Video Doorbell Elite in the Ring app, you will have to install Ring Doorbell Elite at your location. WARNING: Electrical shock hazard. Disconnect power to installation area at your circuit breaker or fuse box before beginning installation. Always use caution when...

  • Installing the Ring Elite Power Kit

    Installing the Ring Elite Power Kit is a simple process. This article will give you step-by step instructions on how to do so.  Step One: Install Ring Video Doorbell Elite in your wall, before performing set up in the Ring app. Click here for more information on installing your Ring Elite in you...

How to Fix
  • Ring Video Doorbell Elite Setup Failing Due to an Internet Issue

      If you're having a problem setting up your Ring app, it's possible you are experiencing a problem with your internet connection. This can take two forms:  Your internet is not communicating with the mobile device, PC, or Mac you're using to access the internet. Your internet is not communicati...

  • Ring Video Doorbell Elite Setup Mode

    While setting up Ring Video Doorbell Elite, you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, remove the faceplate press and release the black button on the upper right face of the Ring Video Doorbell Elite.  How do I know that my Ring Video Doorbell...

  • Troubleshooting In-app Setup Issues with Ring Video Doorbell Elite

    Which step is giving you trouble? Downloading the Ring AppStarting the setup processEntering my addressEntering the correct passwordSolving connection issuesSwitching my Ring Video Doorbell Elite into Setup modeInitial wifi setupCompleting Setup if the Ring app says "Setup did not complete....