Helpful Resources

What to Know
  • Ring Video Doorbell (1st Generation) Information

    Learn about the features, tech specs and installation for Ring Video Doorbell (1st Generation). What is Ring Video Doorbell (1st Generation)? Ring Video Doorbell (1st Generation) (discontinued) provides a new level of security, by notifying you when someone is on your property and letting you see...

  • Ring Video Doorbell (1st Generation) Chime Kit Compatibility List

    Check whether your existing doorbell chime kit is compatible with Ring Video Doorbell Pro, from our list of tested and confirmed chimes. For your safety, only use an existing doorbell transformer within the range specified below to power your device. For connecting to an existing doorbell s...

How to Use
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How to Fix
  • Using a Wedge Kit to Properly Position your Ring Video Doorbell

    Learn how and when to use a Wedge Kit to angle your Ring Video Doorbell. If you're installing a Ring Video Doorbell on a house with aluminum siding or on a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the device. This will help catch visitor ...

  • No Audio From Your Mobile Device to Doorbell

    If you can hear audio from your Ring Doorbell on your phone, but no sound is traveling from your phone to the Ring Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS - Appl...

  • Ring Video Doorbell (1st Generation) Setup Mode

    Learn about Setup Mode for your Ring Video Doorbell (1st Generation). Note:This article applies to the Ring Video Doorbell (1st Generation). Find information for Ring Video Doorbell (2nd Generation). What is Setup Mode? When setting up your Ring Video Doorbell (1st Generation), you'll be asked t...