What to Know
  • Ring + Partners in the Ring App

    You may have been using the Live View feature in the Ring app to access different apps on your mobile device. These links will no longer be available, but you can use the resources below to access the apps directly.ADT PulseiOS (Apple) AndroidKevoiOS (Apple)AndroidKisiiOS (Apple)AndroidLockitronL...

  • Confirming Your Address on Your Ring Account

    Why do I need to confirm my address? To enable new features for your Ring products, it's important that your address is current and that duplicate addresses are removed. Why is this necessary? This enables new security features and makes setting up future Ring devices faster and easier. It also m...

  • Wifi Security Protocols for Your Ring Devices

    Code: P7-02 It is recommended, for safety, that you use a password to connect your Ring products to a network/s. Additionally, for extra security, there are a few different standards for your router, depending on its age and manufacturer. WEP, WPA, WPA2, and WPA3 are wifi security protocols tha...

  • Mobile Device Compatibility and the Ring App

    Learn how to keep your Ring app and mobile device's operating system up-to-date. Update your mobile device to the latest operating system Whether you are using Android or Apple, we recommend updating to the latest operating system (OS) on your phone or tablet to better protect your mobile devices...

  • How to Use Privacy Features in the Ring App

    Use the privacy features in the Ring app to comply with applicable local and national laws and respect your neighbors' privacy. Creating Privacy Zones A Privacy Zone is an area within your Ring device camera's field-of-view that you can define as off-limits. The Ring app won't display anything wi...

  • Safeguard Your Personal Data Privacy and Security

    Your personal data privacy and security is a priority at Ring.  Note: Ring will never ask you for your password. At Ring, we’ll never ask you for information like your account password or entire credit card number. We do ask you for some information to verify your account when you contact us, so ...

  • Welcome to the Ring App

    Learn the basics of the Ring app to help you get started. How to set up your new device in the Ring app 1. Download and open the Ring app.2. Select Set Up a Device.3. Scan QR code with the Ring app. Take a tour of the Ring app Your Ring app is a powerful piece of software and the command center f...

  • Downloading and Updating the Ring App

    Learn how to download the Ring app and update your mobile device's version of the Ring app.  Downloading the Ring app for your mobile device The Ring app is available for phones and tablets in the Apple and Google Play stores. You can also visit ring.com/app to directly download the Ring app on y...

  • Learn About the Features and Functions of the Ring App

    Welcome to Ring! The Ring app puts you in control of your home’s security from your smartphone, tablet, or computer. Now that you've downloaded the app, get familiar with the command center for all your Ring products. Dashboard The Dashboard is the first screen you'll see when you open the Ring ...

  • Ring Control Center Information

    Manage your account, community, and privacy settings with Control Center. Accessing Control Center You can access your Control Center in the Ring app and within your account at Ring.com.  From the Ring app: Open the Ring app. Tap the menu (☰). Tap Control Center. From a mobile or desktop brow...

  • Rapid Ring App Information

    As of May 25, 2023, the Rapid Ring app was deprecated. Over the past few years, we've upgraded the Ring app to improve overall performance and utility. With Ring Live View widgets, you can access Live View on your Ring Video Doorbells and Security Cameras with just a tap, right from the home scr...

  • Ring and access to your phone contacts

    The Ring app is requesting access to my phone's contact list. Why does Ring need this access?Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup....

  • Ring Desktop App No Longer Available

    The Ring desktop app experience has moved to Ring.com. You’ll still be able to access Live View and get Motion Alerts, Ring Alerts, and all the latest features on Ring.com. To view videos from all your Ring Video Doorbells and Security Cameras, sign in to your account from a web browser or downlo...

  • Using Live View

    Live View is a feature available through the Ring app you can use to see what’s happening outside your door, around your home, or wherever you've set up your Ring doorbell or camera(s). To access Live View, simply open your Ring app and tap on an image from one of your Ring devices.  Make sure to...

  • Understanding Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • How to Set Up Video End-to-End Encryption (E2EE)

    Bring advanced protection to your home with Video End-to-End Encryption for your Ring devices. Before you begin set up, make sure you have a compatible mobile device in addition to a Ring device that utilizes E2EE. Mobile device compatibility iOS 14 or newer Android 9 or newer Video E2EE works ...

  • Generating a Verification Code in Control Center

    Learn how to generate a verification code from Ring Control Center to sign in to a new Ring device.  Get to know Account Verification In Control Center, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We requi...

  • Get Your Verification Codes by Text

    Learn how to update your account settings to receive verification codes by text whenever you sign in to Ring. Get to know Account Verification In Control Center, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com....

  • Creating a Strong Password for Your Ring Account

    Learn password safety tips to better protect your Ring account. Do not share your password with anyone.No Ring employee, Customer Support Associate, or Community Manager will ever ask you for your password. Password safety tips It's important to safeguard your Ring account with a strong password ...

  • Managing Privacy and Security Preferences

    Customer privacy, security, and control are foundational to Ring. As a part of Ring’s efforts to bring more transparency and control to our Ring neighbors, the ability to opt out of analytics has been added to the Control Center. We’ve also added a Cookie Preferences Manager on select Ring.com we...

  • Motion Warning Information

    The Motion Warning feature is a digital recording that notifies visitors that they have triggered motion detection and are being recorded. The recording plays through the speaker on your Ring device. It says: Hi, you are currently being recorded. You cannot adjust the volume of this recording. Mo...

  • Advanced Motion Detection in Ring Devices

    All Ring Video Doorbells and Security Cameras use Advanced Motion Detection, with benefits such as: Customizable Camera Motion Zones More accurate motion detection Reduction of unwanted motion alerts so you can capture only what matters most How to turn on Advanced Motion Detection Note: For s...

  • Motion Detection for Ring Devices

    Learn about optimizing Motion Alerts, Motion Zones and motion detection for your Ring devices. Ring devices detect motion events in your surroundings, triggering motion alerts and video recordings. You can use Camera Motion Zones to define specific areas that you want your Ring device to monitor ...

  • Motion Detection in Ring Battery Devices

    Motion detection for Ring devices: Learn how to enable, disable and optimize your motion alerts, and get information on motion detection. Using Camera Motion Zones: Learn how to add, edit and optimize your Camera Motion Zones with Security Cameras, and use Motion Settings such as Motion Schedules...

  • Using 3D Motion Detection

    3D Motion Detection, only available with Video Doorbell Pro 2, Floodlight Cam Wired Pro and Spotlight Cam Pro, uses radar to detect distance of an object providing more precise motion detection over camera vision detection, reducing false alerts, and allows pinpoint customization of detection are...

  • Optimizing Motion Alerts with Motion Frequency

    Adjust how often you receive motion alerts and preserve battery life with Motion Frequency in the Ring app. The Motion Frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. How to adjust ...

  • Understanding Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring Video Doorbells and Security Cameras have Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see...

  • Event History Timeline Information

    Easily access your video timeline and filter by event type from the Event History section of your Ring Doorbells and Cameras.Event History is a video timeline that provides easy access to all events recorded1 by your doorbells or cameras with a Ring Protect Plan subscription (sold separately). Ev...

  • Camera Previews

    Camera previews are the still images you see when you first open the Ring app, from each of your Ring video doorbells and security cameras. Each one is labeled with a time duration or a date, to let you know when the device took the image. How do camera previews work? Every time you open your Rin...

  • Bird's Eye View Information

    Bird's Eye View provides an aerial map view of motion events around your home, so you can clearly see the path that visitors take when visiting your property.  You may need to download the latest version of the Ring app and update the operating system on your mobile device to get this feature. Fr...