How to Fix
  • Solving Connection Issues with Your Ring Device

    Learn the top reasons why your Ring device may be having wifi connection issues.  Most common causes for connection errors If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor connecti...

  • Mobile Browser Compatibility and the Ring App

    Learn how to download a compatible mobile browser to use the latest features of the Ring app. Compatible mobile browsers For Android devices: Google Chrome Samsung Firefox (app versions after August 16, 2023) Amazon Silk (Fire tablets only) How to download a supported browser on your Android d...

  • How to Fix Invalid Location Coordinates in the Ring App

    In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, please add a valid address for your location. Zero coordinate locations may cause the following issues in the app: The time zone is undefined for a user’s location. Map Vie...

  • How to Keep Your Mobile Device and Ring App Updated

    Keep your mobile device(s) and Ring app updated to get the most benefits from your Ring devices and compatible technology. Setup automatic updatesThe easiest way to keep your mobile device(s) and Ring app updated is to set up automatic updates in your mobile device settings.   1. Set Up Automatic...

  • How to Troubleshoot Map View

    If you haven't set up Map View, use this link for step-by-step instructions. To use Map View, you'll need to:  Have the latest version of the Ring app. Enable the Ring Alexa Skill. If you don't turn on the Alexa Skill feature, your app will display an error. Add Alexa-Connected devices to the...

  • Cool Down Mode for Ring Devices

    Code: W6-01 Extreme temperatures and other conditions may cause your Ring Video Doorbell or Security Cam to overheat. When this happens, you’ll see an error message in the Ring app that says: (Your Device) is in Cool Down Mode. Tap here for tips on how to prevent your Ring devices from overhea...

  • Update the Phone Number for a Ring Account

    The Ring app uses your phone number for two-factor authentication, and more. You can update your phone number in the Ring app or in your account at Ring.com.  Receive your verification codes via a different phone number when signing in. How to change your Ring account phone number From the Ring a...

  • Fixing Upside-Down Stick Up Cam Videos

    If the view from your Stick Up Cam is upside-down or rotated, your camera is most likely not in its ideal mounted position. Scroll down to the section for your Stick Up Cam model, and follow the steps to remount it correctly. If video from your Indoor Cam is upside-down or rotated, you can rotate...

  • Quick Fix Guide

    Start Here  Reconnect / change your wifi  Add another person to your account  Not seeing videos in your account  Change your phone number or email address Forgot password  Ring Protect Plan (subscribe to get videos) Track package  Ring Alarm Doorbell installation and wiring guides    Wifi, B...

  • Checking Mobile Device Internet Connection and Other Features

    To check your internet connection, troubleshoot Airplane Mode, or remove a VPN network from your mobile device or tablet—please visit your manufacturer's support website for step-by-step instructions. Download the Ring app for the latest features and fixes. Reasons why your Ring devices may be o...

  • Changing Your Router Channel

    Learn how to change router channels to improve your wifi speed. Wifi frequencies and channels Wifi routers broadcast signals in 2.4 GHz and 5 GHz frequencies. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range. Both of these frequenc...

  • Geofence troubleshooting

    If you’re having problems with Geofence, this article can help get you right back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your i...

  • Fixing Audio and Sound Issues on Your Ring Device

    Learn tips to help troubleshoot why your Ring device may be experiencing warped sound or no audio. If the notifications on your iOS (Apple) device are too loud use this link to learn how to adjust the volume.  Things to check Check the volume on your mobile deviceMake sure the external volume is ...

  • Fixing Ring Device Router Problems

    Troubleshoot issues with your router when your Ring device is not connecting to wifi. Before you begin If you’re having trouble setting up your Ring device(s) in the Ring app, make sure you follow all the instructions in the Ring app first. If your Ring device failed to connect to your wifi netw...

  • Understanding Poor Quality Video and Adaptive Video Play

    Learn about Adaptive Video Play, a feature of your Ring app programmed to prioritize continuous playback at the expense of quality. How it works Rather than leave you hanging while your system's high-quality video buffering catches up, Adaptive Video Play transmits a lower quality video image in ...

  • Improving your Ring Device Connectivity

    Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience. Things to check Test your wifi connection. Ring devices require high speed internet to bring you crisp, clear video and audio. Before you check your connection ...

  • Fixing Devices Falling Offline Repeatedly by Adjusting Your Router

    Learn how to solve devices continually falling offline by adjusting your router settings. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router...

  • How To Fix Poor Audio/Video Quality by Adjusting Your Router

    You can troubleshoot poor audio or video quality in Live View by making adjustments to your router. Here are the most common reasons you may be experiencing audio or video quality issues. Live View audio and video is poor, but recordings are okay. There could be a poor connection between your mo...

  • Fixing Inaccessible Recordings by Adjusting Your Router

    If you're having trouble accessing Live View or viewing your recorded videos in the Ring app, this article provides troubleshooting tips that involve adjusting various router settings to fix the issue. Things to check First, find the source of the problem Determine if the problem is your intern...

  • Troubleshooting Device Setup Errors From Your Wifi Router

      Advanced wifi router features.These troubleshooting steps use the advanced features of your wifi router. Familiarize yourself with your routers features before continuing with these steps. Having trouble setting up your Ring device(s) in the Ring app? Identify and fix connectivity issues right ...

  • Test Your Wifi Connections

    One of the most important measurements in your Ring security network is the strength of your wifi signal. Since every element of your system uses wifi to communicate with every other element of your system, it’s important to get as strong a signal as possible. You can run a connectivity test when...

  • Ring App Not Showing Video Or Connecting to My Ring Device

    If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your device. If you see pink video from your ...

  • Why Your Ring Device May Be Offline

    Learn tips to help troubleshoot your wifi when one or more of your Ring devices are offline. Top reasons why your Ring devices may be offline Your location's internet may not be working, or your internet service provider is experiencing high traffic You recently changed your wifi network, wifi p...

  • Finding Your Wifi Password

    Look on the side or bottom of your wifi router. There's often a sticker that contains the network name and password. Make sure to enter the password into the Ring app exactly as it appears, since wifi passwords are case-sensitive and have no spaces. Code: P1-65 Get the wifi password from your ...

  • How to Adjust the Video Recording Length for Your Ring Devices

    Customize and adjust the Video Recording Length for your video doorbell or security cameras in the Ring app. For battery-powered devices, shorter recordings generally mean longer battery life. Wired devices receive a constant supply of power, so you can choose any recording length without impacti...

  • Troubleshooting In-App Setup Issues for Ring Products

    Jump to: Choose the problem that you're having trouble with from the list.  Downloading the Ring appStarting the setup processEntering your addressEntering the correct wifi passwordSwitching your Ring device into setup modeCannot find the temporary "Ring-" wifi network'Setup did not comple...

  • Troubleshooting Incorrect Wifi Password in the Ring App

    Ensure your Ring devices are performing at their peak with tips on how to verify your wifi password, reset it, and reconnect devices to your network. Receiving an incorrect wifi password message in the Ring app? It’s important to remember that: Wifi passwords are case and special character (such...

  • App Connectivity

    If you received the message pictured below in the Ring app, then you were trying to receive a live event at a time when your phone or tablet did not have good internet connectivity.     A poor cellular or wifi internet connection can prevent your Ring app from functioning correctly. Note: Usin...

  • Turning Off Cellular Data to Address In-App Setup Issues on iPhone or iPad

    If you're having trouble setting up your Ring device on an iPhone or iPad, try disabling cellular data on your iPhone or iPad. Occasionally having Cellular Data turned on can cause the in-app setup of your Ring product to fail. Turning off cellular data To turn off cellular data, first push the h...

  • Troubleshooting In-app Setup Failure Due to Router or Modem Issues

    Having trouble setting up your Ring device the Ring app? Fix setup roadblocks by checking for potential issues with your router or modem. Check your wifi band Modern routers are designed to broadcast wifi networks on both 2.4 GHz and 5 GHz bands. Most Ring products require a 2.4 GHz wifi networ...