Purchase policies
  • Keeping Your Ring Account Secure

    Learn tips to help keep your Ring account secure. Ring account security tips Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays sec...

  • Cancellations, Returns, Missing Items, and Ring Shipping Policies

    Can I cancel my order after placing it?  You can cancel an order on your own within 45 minutes of placing it. After that timeframe, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the item is delivered, then re...

  • How to Recycle Your Ring Device

    Learn how and where to recycle your old Ring devices and other e-waste. Preparing your Ring device for recycling Recycling used electronics reduces electronic waste (e-waste) and helps the environment. Thank you for taking proactive steps to reduce your e-waste footprint. Before recycling your d...

  • Deactivating a Ring Doorbell or Security Camera

    Important!Update your Ring app to the latest version to see if the deactivation feature is available for your device. Read all instructions before deactivating to prevent losing access to controls in the Ring app. Deactivate and repurpose existing Ring Doorbell or Security Cameras by transferring...

  • Amazon Home Security Trade-in Program Information

    If you want to upgrade your older security devices, the Amazon Home Security Trade-in Program allows you to exchange an eligible device from Ring, Blink or other companies for an Amazon gift card and a promotional discount towards any new qualifying Ring or Blink smart doorbell or security camera...

  • How to Take Over or Change Ownership of a Ring Device

    Learn how to set up a Ring device that currently appears to be registered to someone else. ImportantCanceling a Ring Protect plan, physically uninstalling a device, or deleting the Ring app does not release ownership. Ring devices must be removed in the Ring app. You cannot remove a device ...

  • Signing Back In to the Ring App

    Learn how to sign back in to Ring and more troubleshooting tips. Signing back in to your Ring account If you were recently logged out of Ring, here is how to sign back in. Open the Ring app, or log in to your account at Ring.com. Tap Log In. Enter your Ring account email and password. Retrieve y...

  • Linking Your Ring and Amazon Accounts

    Learn how to link your Ring account to your Amazon account and unlock features like the Ring Alexa Skill. You can link your Ring account to your Amazon account in Ring Control Center to improve your experience and unlock unique features, including: Ring Alexa Skill Ring Protect subscription mana...

  • Cancelling a Ring Account You Did Not Sign Up For

    Cancel a Ring account in a few easy steps. Change the password Attempt to sign in to the account. If you don't know the existing password for the account, click Forgot Password. Enter the email of the account you would like to change the password for. You will receive an email to that address....

  • Ring Return Policy

    Learn about Ring's return policy for the United States and internationally. Shipping and returns – United States How do I return a Ring product? Ring offers a 30-day refund policy from the date you receive your order to request a full refund. For order numbers starting with 001 (example: 001-1...

  • Finding Your Order Status

    Keep track of your new Ring device by signing in to your Ring account or checking your order status from your Order Confirmation email. Checking your order status from your Ring account Go to Ring's Order History page. Sign in to your Ring account using the same email and password that you use t...

  • Ring Protect 10% discount terms and conditions

    One benefit of a Ring Protect subscription or trial is a 10% discount on future purchases for select Ring products. Browse Ring products eligible for the 10% discount here. The discount applies to purchases made on Ring.com (US, CA, EU, Australia, or New Zealand), and Amazon.com (US only). It can...

  • What to Do After the Theft of Your Ring Device

    The Ring stolen device process below can help you get a free replacement Ring device as quickly as possible after the theft of your Ring device. What to do if your Ring device has been stolen Immediately report the theft to the police. First, report the theft to the police. Follow their instruc...

  • Payment Method FAQs

    What types of payments do you accept on Ring.com? Ring accepts the following payment types for merchandise on Ring.com. Credit cards Debit cards PayPal Amazon Pay Affirm We do not accept any payments in the form of cash, check, money order or single-use credit cards.  What types of payments do ...

  • Ring's Price Match Guarantee

    If you have purchased a new Ring product through Ring.com and find an identical product at a qualifying retailer for a lower price within 30 days of purchase, Ring will match the price. Please call Customer Support and we will be happy to assist you.   Terms and Conditions Price matching does no...